Please clearly state which position you are applying for in your application (CS, PM, VE)
Initial Communication & Issue Resolution:
- Serve as the first point of contact for any business-related issues, ensuring prompt and effective resolution.
- Function as a liaison between customers and internal teams, facilitating clear and timely communication.
Coordination with Headquarters (HQ):
- Work closely with HQ to monitor and resolve issues, ensuring alignment with company policies and procedures.
- Provide regular updates to HQ on program quality status, customer feedback, and potential risk and any challenges.
Customer Requirement Analysis & Solution Provision:
- Clarify customer requirements through detailed discussions and documentation.
- Provide tailored solutions to address both business and quality-related challenges.
Customer Support & Quality Collaboration:
- Assist customers in resolving technical and operational issues, ensuring smooth project execution.
- Collaborate with customer support team and quality teams to develop and implement effective solutions.
Mass Production Quality Control & Monitoring:
- Evaluate the status of mass production quality to support customer’s quality target and maintain the qualification for new business in a timely manner.
- Work with HQ quality / customer support teams to ensure alignment with customer expectations and delivery for quality controls and resolutions.
- Ensure worldwide Quality leadership and Intimacy and Top QBR Customer Quality Rankings and Scores
Mass Production Issue Management:
- Manage and resolve issues related to mass production, ensuring customer demand is met efficiently.
- Implement corrective actions to prevent recurring issues and improve production processes
3rd Party inspection service Vendor Management:
- Survey of local sorting service providers in response to headquarters' quality requests.
- Assessing the current status and level of automated responses for new vendors.
- Regular on-site inspections for vendor management.
Meeting Coordination & Facilitation:
- Arrange and facilitate meetings for design, innovative technology promotion, process, and business discussions between LG Display and customers.
- Ensure all stakeholders are aligned on project goals, timelines, and deliverables.
Local Staff Supervision & Coordination:
- Supervise and coordinate local staff for executive management meetings, ensuring smooth execution.
- Provide guidance and support to local teams in daily operations, including customs clearance, shipment tracking, and sample/service/seed stock orders.
Business Travel & Customer Support:
- Conduct business trips to manufacturing sites or HQ to support customer visits and project reviews.
- Function as a key representative during customer visits, ensuring a positive and productive experience.
Daily Operations & Administrative Tasks:
- Supervise and advise local staff in daily operations, including SPPS/Q-dap, defect sample shipment tracking, and sample/service/seed stock status.
- Ensure all administrative tasks are completed accurately and on time.
Monthly Closing & Compliance:
- Perform monthly closing activities, including Customer Quality reporting, Open issue management, and performance tracking.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Market Research & Reporting:
- Conduct comprehensive market research to identify industry trends, customer preferences(e.g. quality target), and competitive landscape.
- Prepare detailed quality reports and presentations for senior management, providing actionable insights.
Additional Duties:
Take on additional responsibilities as assigned by management, demonstrating flexibility and adaptability.
Initial Communication & Issue Resolution:
- Serve as the first point of contact for any business-related issues, ensuring prompt and effective resolution.
- Function as a liaison between customers and internal teams, facilitating clear and timely communication.
Coordination with Headquarters (HQ):
- Work closely with HQ to monitor and resolve issues, ensuring alignment with company policies and procedures.
- Provide regular updates to HQ on project status, customer feedback, and potential challenges.
Customer Requirement Analysis & Solution Provision:
- Clarify customer requirements through detailed discussions and documentation.
- Provide tailored solutions to address both business and engineering-related challenges.
Customer Support & Engineering Collaboration:
- Assist customers in resolving technical and operational issues, ensuring smooth project execution.
- Collaborate with engineering teams to develop and implement effective solutions.
Program Leadership & Ownership:
- Own and manage assigned programs across the full product lifecycle, including program award, development, supplier selection, launch, series production, post-production performances and lessons learned, in alignment with the LGD product delivery process lead and coordinate multi-disciplinary, cross functional teams to achieve program objectives related to timing, quality and customer satisfaction.
- Establish, maintain, and monitor top-level programs plans, including customer milestones, internal deliverables, and resource requirements.
Customer & Stakeholder interface:
- Serve as the primary point of contact for customers on assigned programs, leading all program‑related communications.
- Build strong customer relationships and represent with professionalism, accountability, and transparency.
- Participate in lessons‑learned analyses for both awarded and lost business opportunities.
Meeting Coordination & Facilitation:
- Arrange and facilitate meetings for design, innovative technology promotion, process, and business discussions between LG Display and customers.
- Ensure all stakeholders are aligned on project goals, timelines, and deliverables.
Program Execution & Performance:
- Deliver business results that meet or exceed LGD expectations for awarded programs, with clear accountability for timing, quality performance.
- Regularly communicate program status, risks, and mitigation plans to internal teams and management steering committees.
- Coordinate and monitor program documentation, schedules, technical performance (including tooling, and capacity), quality deliverables, and production readiness.
- Proactively manage risks, implement countermeasures, and escalate issues when required.
Change, Risk & Production Management:
- Lead the global Change Management process, ensuring alignment to design, specifications, cost, and timing commitments.
- Manage the Series Production phase, including claims management, change execution, continuous improvement initiatives, ECR/APQP change/validation change activities, and ongoing commercial negotiations.
- Ensure sufficient resources are planned and allocated to support quality, timing, safety, and security objectives.
Compliance, Quality & Safety:
- Ensure programs are executed in accordance with Supplier Quality Management System (SQMS) requirements.
- Ensure compliance with applicable automotive standards and customer‑specific requirements, including IATF 16949, Automotive SPICE, ISO 17025.
- Maintain working knowledge of APQP and regulations and ensure all program activities are performed in a safe manner.
Business Travel & Customer Support:
- Conduct business trips to manufacturing sites or HQ to support customer visits and project reviews.
- Function as a key representative during customer visits, ensuring a positive and productive experience.
Core Responsibilities:
- Define test strategy based on requirements and specifications regarding Automotive product.
- Identify failures, root cause issues and recommend fixes.
- Create scripts/tools to improve testing efficiency.
- Write validation reports, test procedures, and compliance document.(Ensuring all equipment, systems, and processes adhere to Automotive standards)
- Ability to communicate effectively with customers based on a solid understanding of vehicle simulation bench architecture and test environments.
- Maintenance and management of test Bench equipment
System Requirement Analysis & Test Case Generation:
- Clarify system requirements through detailed discussions and documentation.
- Provide tailored solutions to address both technical and engineering-related challenges.
Customer Support & Engineering Collaboration:
- Assist customers in resolving technical and operational issues, ensuring smooth project execution.
- Collaborate with engineering teams to develop and implement effective solutions.
Compliance, Quality & Safety:
- Ensure programs are executed in accordance with Supplier Quality Management System (SQMS) requirements.
- Ensure compliance with applicable automotive standards and customer‑specific requirements, including IATF 16949, Automotive SPICE, ISO 17025.
- Maintain working knowledge of safety policies and regulations and ensure all program activities are performed in a safe manner.
Business Travel & Customer Support:
- Conduct business trips to manufacturing sites or HQ to support customer visits and project reviews.
- Function as a key representative during customer visits, ensuring a positive and productive experience.
Requirements
Educational Background:
Bachelor’s degree in quality, engineering or related field required.
Professional Experience:
- 10+ years of experience in Automotive industry with at least 5+ years in the related field
- Proven history of managing complex projects and leading cross-functional teams.
Confidentiality & Information Management:
Ability to manage sensitive and confidential information appropriately, ensuring data security and compliance.
Knowledge, Technical Skills, Abilities:
- Strong written and verbal communication skills with ability to translate complex quality topics for varied audiences.
- Solid understanding of applicable quality systems and regulations. (e.g. ISO17025, IATF16949, GMW3197 etc.)
- Effective program management skills with ability to coordinate actions across functions and sites.
- Ability to demonstrate business insight and dive growth.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with quality management tools and software (e.g. Six sigma, VDA6.3, etc.).
- Willingness (Ability) to travel as required for business purposes.
Language Proficiency:
- English (preferred Bilingual in Korean and English).
- Ability to communicate effectively with global clients and internal teams.
Benefits
Heath, Dental and Vision and Life Insurance covered at 100% for employees
401(K) plan with company match
Paid Vacation/Sick
Lunch provided