AWS Lambda, Accounts Receivable, Amazon Relational Database Service (RDS), Amazon Simple Storage Service (S3), Amazon Web Services (AWS), Application Hosting, Application Programming Interface (API), Artificial Intelligence (AI), Automation, Automation Engineering, Billing, Budget Management, Calendar Management, Call Volume, Canvassing, Cloud Computing, Concurrency, Continuous Deployment/Delivery, Continuous Integration, Conversation Engine, Cookies, Customer Support/Service, Data Lake, Data Modeling, Email Software, Field Mapping, Finance, Financial Modeling, Flyers, Gaming, Google Analytics, HIPAA (Health Insurance Portability and Accountability Act), Head of Finance, Healthcare, Internet Service Providers, JavaScript, Knowledge Base, Leadership, Legal, Marketing, Mathematics, Network Routing, Node.js, On Site Support, PCI, Partner Sales, Performance Metrics, Product/Service Launch, Production Planning, Project Schedule, Python Programming/Scripting Language, React.js, Reconciliation, Reporting Dashboards, SQL (Structured Query Language), Sales, Sales Pipeline, Salesforce.com, Service Level Agreement (SLA), Short Messaging Service (SMS), Slack, Snowflake Schema, Technical Support, Telephony, Traffic Shaping, United States Citizen, Up-Selling, User Interface/Experience (UI/UX), Voice Mail, Voice Response Systems, Work From Home, Writing Skills
Job Title: Senior Sales Automation Engineer
Location: Vermont
Job Type: Full-Time | Remote/Work From Home (Citizen/GC Only)
Work Authorization: US Citizen/Green Card
We are hiring a full-time automation engineer with a sales background to partner with our lead engineer and own large pieces of this stack as it scales. The first 90 days of this role are defined by three high-urgency projects that directly drive our summer install push and our subscriber-growth thesis.
What you'll do three near-term priority projects
You will join a sprint already in motion and own meaningful pieces of all three of these:
1. Self-scheduling install automation
We are running one install crew today at ~2 installs/day and are ramping to four internal crews and 40+ installs/week with a summer goal of 1,000 installs. The bottleneck is not crews it's the manual customer-contact step between a signed-up account and a scheduled install. As of this morning, we have 32 accounts sitting in Pending Customer Contact across networks.
You will build the system that closes this gap end-to-end: automated SMS + email triggered the moment a Gaiia account hits Pending Customer Contact, automation needs to be built to followup due to a non-response, a self-scheduling page that respects crew capacity/travel/job duration and writes back to Gaiia, reminders, reschedule and cancel flows, a fallback to the AI voice agent for non-responders, and a live install-funnel dashboard that replaces today's manual call-down work. The system has to support 4 crews 40+ installs/week with crews booked at least two weeks out.
2. Marketing measurement & attribution
We currently have no marketing attribution in the sales process. The sub-factory plan budgets $200 $500 CAC against a 2,000-subscriber growth target we cannot optimize that without measurement.
You will roll out UTM-tagged links across every surface (email, paid social, geo-fencing, display, organic, referral, MDU canvassers, and printed flyers/door hangers via QR codes), wire up GA4 + GTM properly across the brand sites, stamp the originating UTM tuple onto the Gaiia account at signup, build a CAC dashboard that reports digital + print + canvasser CAC by channel and cohort, ship a small internal tool that lets marketing mint per-batch QR / short URLs for flyers and reps, and post a weekly automated marketing report to Slack #sales and #finance.
3. Concierge platform (formerly Stream Team Concierge)
Concierge is the LightCraft white-glove offering that helps customers transition from cable/satellite to data-only fiber streaming setting up AppleTV, Rokus, Smart TVs, gaming consoles, Ring cameras, etc. We already have the AWS-hosted agent app, the AI knowledge base, Gaiia integration, and mybundle.tv integration and IaC foundation. You will finish the rest: an Intercom-style AI website chatbot for Tier 1 / Tier 2 self-help, expansion of the knowledge base to the top-10 selling smart TVs, a Concierge analytics dashboard (call volume, intents, sentiment, AHT, FCR, upsell attribution), refined bidirectional Gaiia mapping for in-call customer-360, a post-call AI-summary tagged-intent Snowflake pipeline, and the technical hooks that the LightCraft GWI/ECFiber Shared Services Agreement and CPNI requirements call for once Legal finalizes them.
Once you've cleared the priority projects, you'll co-own and over time take primary ownership of the rest of the platform:
- AI Voice Agent Twilio + ElevenLabs + AWS Lambda. Multi-brand hunt groups, magic-link auth into Gaiia, post-call summaries written into Gaiia notes, concurrency control across agent instances, cost monitoring on 11labs, voicemail-to-ticket flows.
- Softphone / Dialer App internal soft-phone for CSRs and sales reps, with real-time transcription, call recording, and integrated routing across all brand networks.
- Tickets Dashboard supports our CSR and tech-support teams; mid-migration from the Gaiia API to a Snowflake-backed model.
- KPI Dashboard revenue, churn, AR aging (Gaiia + Sage), product hierarchy, market penetration, take rates. Hand-in-glove with Finance.
- Pipeline Tracker custom sales pipeline app with bidirectional HubSpot sync, financial-model generation, provenance/audit history, mobile-friendly quick-update flows.
- Finance, Quote/Contract, and Installation-Process Automation lockbox/payment matching, network invoicing, 3-statement model automation, disconnect automation.
- DataLake partnership with our external data partner (OnPoint) to centralize 16 data models across Vetro, Gaiia, Sage, Salesforce, and others.
- Infra Terraform-managed AWS, Snowflake roles, CI/CD, observability.
Must-haves
- 6+ years building production software, with at least 3 years operating internal tools / integrations end-to-end as an individual contributor.
- Strong in Python and TypeScript/Node.js.
- Comfortable in AWS (Lambda, API Gateway, S3, RDS / DynamoDB, IAM, CloudWatch) and Terraform.
- SQL fluency, ideally on Snowflake. You can write a churn or NRR query and defend the math to a CFO.
- Real experience integrating with messy third-party APIs: rate limits, webhooks, idempotency, field-mapping reconciliation, conflict handling. Bonus for any of: HubSpot, Twilio, SendGrid, ElevenLabs, Stripe, Snowflake, Sage Intacct, Salesforce, Gaiia.
- A modern frontend / dashboard framework: React / Next.js preferred.
- Marketing attribution / GA4 / GTM / UTM hygiene at a working level you've shipped server-side conversion stamping, you understand cookies vs. server events, and you can build a defensible CAC report.
- Strong written communication. Most of our team is async.
Strongly preferred
- Appointment-scheduling / field-service-dispatch experience you've shipped a calendaring system that respects capacity, travel time, and SLA. (Anyone who has been near Calendly internals, Jobber, ServiceTitan, healthcare scheduling, or home-services dispatch is exactly who we want for the install-scheduling project.)
- Voice / telephony or AI-agent experience Twilio Programmable Voice, IVR design, ElevenLabs, Vapi, Retell, Bland, Pipecat, OpenAI Realtime.
- AI chatbot / RAG experience you've shipped a production website chatbot with handoff to humans and you know how to keep transcript context.
- ISP / fiber / telecom or regulated-industry exposure (HIPAA, CPNI, PCI). You'll complete CPNI training in your first month regardless.
Tech stack you'll work in day one
Languages: Python, TypeScript / Node.js, SQL Cloud: AWS (Lambda, API Gateway, RDS, S3, CloudWatch, IAM), Terraform Data: Snowflake, Gaiia API, Sage Intacct, Vetro, internal data lake (OnPoint partnership) Telephony / Voice / AI: Twilio Programmable Voice, SendGrid, ElevenLabs, internal hunt groups Frontend: React-based internal dashboards Marketing analytics: Google Analytics 4, Google Tag Manager, UTM-based attribution, QR / short-URL generation Integrations: HubSpot, Salesforce (historical import), monday.com, Google Workspace, Slack Ops: monday.com sprints (weekly), Slack async, weekly L10 leadership sync
Benefits
Health, Dental, Life, AD&D, and both long-term and short-term disability insurance.
You will be entitled to paid time off, along with designated holidays
You may participate in our 401(k) retirement savings plan
All employees are provided a monthly stipend for home internet and cellular service, along with standard equipment (MacBook Pro, monitor, peripherals).
Direct line to the CEO small team, no political tax.