Location: Wauwatosa, Wisconsin (Hybrid work schedule of 3 days in office and 2 days remote)

Job Type: Full-Time

Target Salary Range*: $67,000 - $100,000.

*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

Position Overview

As a Senior Business Analyst, you will apply strategic and analytical skills to help solve company challenges. This role is responsible for understanding the current state of system functionality, assessing the needs of stakeholders, including external business partners, contributing to solution designs, and documenting the requirements needed to achieve desired business outcomes.

The Senior Business Analyst will operate in an agile, collaborative environment and help bridge the needs and requirements of business partners with the technical solutions of the delivery team.

Key Responsibilities

Business Analysis and Requirements

• Partner with Product Owners, Scrum Masters, business stakeholders, and technical team members to understand business objectives, identify and shape potential solutions, and document requirements.
• Provide functional design, clarifications, and other details on user stories to help development teams build a quality product.
• Review acceptance criteria for user stories and ensure they meet the Definition of Ready and are kept current.
• Consult with stakeholders, providing expertise on current system features and capabilities and informing approaches to achieve desired business outcomes.

Product, Underwriting, and Business Support

• Serve as a contributing member of the product services group, understanding key business objectives for the assigned line of business.
• Provide support to product and underwriting leadership in meeting business objectives.
• Develop a thorough understanding of Markel’s APIs and become proficient in API analysis with external partners.
• Develop test scenarios and test cases for use in system and integration testing.
• Help test software solutions as needed.

Stakeholder, Partner, and Technical Team Coordination

• Facilitate communication between business stakeholders, external partners, and internal technical teams.
• Work with business partners and vendors, including their software developers, to understand existing API capabilities and define new API capabilities and integrations.
• Assist in the development of technical documentation and training materials.

Data Analysis, Testing, and Defect Support

• Conduct ad-hoc data analysis as requested by team members and/or business stakeholders to assist in requirements gathering or defect resolution.
• Triage root cause of defects impeding application functionality.

Qualifications

Education

• Bachelor’s degree preferred, or equivalent experience.

Experience

• 5+ years of experience as a Business Analyst in an insurance or insurance-related business.
• 2+ years of experience working with APIs in a professional setting.
• Strong working knowledge of underwriting and/or insurance-related systems.
• Prior experience working within an agile software development environment.
• Experience working with business partners and vendors, including their software developers, to understand existing API capabilities and define new API capabilities and integrations.

Skills

• Solid understanding of API lifecycles and the importance of and strategies for managing contract change over time.
• Appreciation of how API capabilities need to fit into larger value chains and function coherently with the company’s portals, partners’ applications, and third-party services.
• Firm understanding of the relationships among API contracts, specification documents, and sample request/response payloads.
• Ability to interpret, analyze for consistency and accuracy, and produce API contracts, specification documents, and sample request/response payloads.
• Strong working knowledge of insurance underwriting systems.
• Excellent analytical and problem-solving skills.
• Ability to identify and resolve issues with minimal guidance.
• Strong verbal skills with a demonstrated ability to clearly communicate technical matters to both technical and non-technical audiences.
• Attention to detail and accuracy.
• Strong organization and time management skills.
• Strong desire for continuous improvement.
• Demonstrated history of building partnerships across all teams and levels.