Sr. Business Ops Manager, ASP Planning & Business Operations

Amazon.com Inc

Seattle, WA

JOB DETAILS
SKILLS
Amazon Web Services (AWS), Artificial Intelligence (AI), Automation, Business Operations, Business Plan, Cadence, Cloud Computing, Conferences, Develop and Maintain Customers, Diversity, Documentation, Ecosystems, Establish Priorities, Government, Leadership, Machine Tool, Marketing, Mentoring, Microsoft Active Server Page (ASP), Operational Strategy, Operations Management, Operations Planning, Product Management, Sales, Startup, Strategic Planning, System Operations, Test Plan/Schedule
LOCATION
Seattle, WA
POSTED
15 days ago

Application deadline: Jun 27, 2026

AWS Specialist and Partners (ASP) Planning & Business Operations is seeking a Senior Business Operations Manager who will operate across three critical dimensions: running the business of the ASP Ops function alongside its Director, driving the operational mechanisms that keep ASP"s executive Leadership Team running business effectively, and building the knowledge architecture that makes the entire operations team smarter and faster.

This is a role for someone who wants to own how an organization works. You"ll shape how goals get set, how leaders get informed, and how operational knowledge stays alive and useful across a complex, high-velocity team. You won"t be handed a playbook - you"ll write one, pressure-test it, and rewrite it when the business evolves.

Success requires genuine business depth. You need to understand how ASP drives growth across AWS services and partners, how planning decisions ripple through the system, and how operational mechanisms either accelerate or slow down a multi-billion dollar business - because that understanding is what allows you to make good, independent judgement calls about how we operate, what we change, and what we stop doing.

Key job responsibilities

  • Partner with the ASP Ops Director on team strategy, operating model design, and prioritization - acting as a sounding board and an independent operator who can carry decisions forward.
  • Lead goal planning for the ASP Ops function: target setting, cascade logic, and in-year adjustments.
  • Monitor organizational health across the team - identify where the operating model is creating friction or falling behind, and drive fixes without being asked.
  • Own the operational cadence that keeps ASP"s Leadership Team aligned: executive reviews (xBR), staff meetings, and the supporting infrastructure that makes them effective.
  • Make judgment calls about what information reaches leadership, how it"s framed, and when the format itself needs to evolve.
  • Close the loop between leadership feedback and operational change by turning observations into better mechanisms.
  • Design and govern the documentation ecosystem for ASP Planning & Business Operations - spanning planning, reviews, ticketing, product management, and every mechanism the team supports.
  • Set standards for structure, currency, and discoverability that Subject Matter Experts (SMEs) build against - you own the system, SMEs own the content.
  • Deploy AI-enabled automation (Amazon Quick, Kiro, etc.) to keep knowledge current, reduce manual upkeep, and scale access without scaling headcount.

About the team

The ASP Planning and Business Operations team drives strategic planning, operational excellence, and builder experience transformation across AWS Specialists and Partners. We manage annual planning, in-year planning, workflow automation, and partner internal tooling. Our team culture emphasizes curiosity, customer obsession, and data-driven decision making. We believe in "codify, simplify, automate" - fixing the process first, then scaling it through tooling and AI.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles