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Sr. Case Coordinator

Software Guidance & Assistance

Los Angeles, CA

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JOB DETAILS
SALARY
$28–$34 Per Hour
SKILLS
Administrative Procedures, Analysis Skills, Billing, Calendar Management, Case Management, Check Processing, Communication Skills, Conference Management, Conferences, Contract Management, Customer Support/Service, Establish Priorities, Expense Reports, Fax Machines, File Management, Finance, Genetics, Legal, Mail Processing, Organizational Skills, People Management, Problem Solving Skills, Procedure Development, Regulations, Staff Development, Teleconferencing, Telephone Skills, Training/Teaching
LOCATION
Los Angeles, CA
POSTED
16 days ago
Software Guidance & Assistance, Inc., (SGA), is searching for a Sr. Case Coordinator for a CONTRACT assignment with one of our premier Regulatory clients in Los Angeles, CA .

Responsibilities :
  • Analyze arbitration pleadings.
  • Appoint arbitrators to cases.
  • Electronic file management.
  • Discuss administrative procedures with counsel and arbitrators.
  • Schedule conference calls and meeting rooms.
  • This position appoints arbitrators to arbitration cases, schedules/reschedules pre-hearing conferences and hearings, and performs a wide variety of tasks such as generating memos and correspondence, electronic filing, and setting up hearing rooms.
  • This is highly skilled administrative work in which incumbents are experienced and proficient in their assigned roles; are able to independently prioritize their work; are able to handle routine and complex matters independently and with limited supervision; and are able to work under limited supervision generally.
  • Generates, mails and/or publishes memos to the ODR Portal, as instructed.
  • Receives lists of arbitrators from parties, enters rankings in database, consolidates and/or extends lists as necessary.
  • Properly documents reasons for arbitrator changes to case lists such as withdrawals and/or requests for removal.
  • Contacts arbitrators to serve on cases. Appoints and/or replaces arbitrators to cases, following established procedures.
  • As assigned, determines proper composition of arbitration panel, generates list of arbitrators, reviews arbitrator information for conflicts, and eliminates arbitrators from lists, as needed and without assistance.
  • As assigned, replaces arbitrators on lists due to arbitrator unavailability and processes new or additional lists due to changes to panel composition.
  • Coordinates, schedules, and notifies parties and arbitrators in writing of the date and time of conference calls and hearings.
  • Coordinates and schedules telephonic conferences with service provider.
  • Attends prehearing conferences and hearings, as assigned.
  • Processes party agreements to opt-out of IPHC. Processes requests, responses, and decisions to postpone hearings and reschedules hearings, as necessary, and assesses applicable postponement fees.
  • Maintains electronic and physical files in accordance with established procedures. Files and/or scans correspondence promptly and prepares and ships files to storage and retrieves closed cases for storage.
  • Inputs written case notes and hearing dates into case processing system.
  • Reserves hearing locations for off-site hearings. Cancels hotel conference rooms when necessary. Reserves, prepares and recovers hearing rooms for on-site hearings and arranges for box storage.
  • Follows up and tracks hearing exhibits, transcripts, and recordings.
  • Completes form to approve arbitrator travel through ADTRAV.
  • Fulfills recording requests and downloads digital recordings. Independently answers general questions from parties and arbitrators. Answers complex questions with without assistance.
  • Processes incoming emails and faxes from central inbox and case management system, as needed, and assists Case Specialists with reviewing and substantively processing incoming mail and motions, as needed.
  • Independently reviews and processes incoming Arbitrator Oaths and contacts Arbitrators to obtain missing Oaths.
  • Follows up on and processes IPHC Orders.
  • Closes conference calls, pays arbitrators, and allocates applicable fees.
  • Processes pre-hearing briefs, witness and exhibit lists.
  • Processes physical checks.
  • Reviews and/or processes arbitrator expense reports for submission to Finance, as needed.
  • Reviews vendor/hotel invoices for submission to Finance Department, as needed.
  • Cross-trained on and performs Case Specialist job functions, as assigned. Cross-trained on Reception Case Coordinator and Senior Reception Case Coordinator job functions and provides coverage for on-site hearings, as assigned.
  • Trains and provides guidance to staff as needed on issues of all levels of complexity.
  • Serves as a role model and subject matter expert for staff in the department.
  • Works closely with Associate Regional Manager to assist with delegating duties and assignments to staff.
Required Skills:
  • Bachelor's degree
  • Law experience
  • Must be willing to work in the office at least three times a week
  • Enthusiastic and is a great communicator
Preferred Skills:
  • Interest in dispute resolution is a plus but not required.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

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