Sr. Casino Host

WHATS IN IT FOR YOU

• Competitive salary of $63,118- DOE with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans

WHAT YOU'LL DO

• Be the face of MCR for new hires and team members; exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism.
• Engage in proactive, targeted sales efforts to identify and enroll high-value gaming guests into the casinos Players Club, increasing the VIP and rated guest base.
• Build and sustain relationships with VIP clients, aiming to meet gaming revenue goals established by management. Act as a key point of contact, enhancing guests' experiences through consistent engagement.
• Conduct regular check-ins with VIP clients via phone, email, or in-person meetings to ensure high satisfaction and retention.
• Set an example for the team by demonstrating premier guest service.
• Respond to guest inquiries promptly and provide thorough knowledge about the property's events, amenities, and services.
• Organize and host both on-property and off-property events tailored to VIP clientele, ensuring a memorable guest experience.
• Coordinate out-of-state player development trips and host events, maintaining engagement remotely as needed.
• Manage and maintain VIP client accounts with detailed attention to preferences and historical data for personalized experiences.
• Utilize casino CRM systems to identify high-value clients and track interactions and outcomes of engagement efforts.
• Conduct targeted telemarketing campaigns to invite high-value clients to future events.
• Make informed decisions within casino guidelines regarding client comps, event invitations, and personalized offerings.
• Ensure all VIP requests for show tickets or event access are secured and communicated accurately.
• Work closely with Marketing, Gaming, and the Resorts teams to ensure consistent and high-quality service for VIP guests.
• Maintain professionalism and clear communication across teams to support seamless service for clients.
• Suggest and support new methods to enhance VIP services and contribute to creating a positive work environment for the team.
• Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel.
• Perform additional tasks as required to ensure the overall success of each event, which may include supporting different events like trade shows.

WHAT YOU'LL BRING

• Bachelor's degree in marketing, Business, Hospitality, or related field preferred. Equivalent relevant experience in a high-touch sales or service environment may be considered in lieu of degree.
• 4 years in gaming, hospitality, or account management specifically within guest service roles required. Prior experience with high-level client interaction and a track record of meeting or exceeding service expectations in a large casino or resort environment is preferred.
• 2 years of experience specifically as a casino host or in player development, focusing on VIP relationship management, event hosting, and direct client outreach.
• Demonstrable success in client acquisition, account management, or casino sales, with a track record of exceeding revenue targets.
• Proficiency with CRM systems used for tracking engagement, managing player accounts and optimizing sales strategies.
• Strong computer skills, particularly in Microsoft Office Suite, and an ability to navigate other role-specific software.
• Strong organizational and multitasking skills, especially in managing high-profile VIP events and guest interactions.
• A systematic, process-oriented approach to ensuring seamless guest experiences, tailored to the unique needs of high-value clients.

HOW YOU'LL BE SUCCESSFUL

• Subject matter expert knowledge of cultivating, retaining, and growing relationships with both new and existing gaming guests to drive revenue and enhance client loyalty.
• Strong time-management abilities, with a talent for balancing multiple tasks while maintaining service quality.
• Solid understanding of CMP (or similar player tracking systems) for managing client data and insights to tailor service and engagement effectively.
• Experience with entertainment and ticketing software such as PCET, enabling smooth coordination of VIP event access and special requests.
• Advanced skills in Microsoft Office Suite and other relevant systems, ensuring efficient data management, reporting, and communication.
• Strong organizational skills with a systematic, detail-focused approach, ensuring an exceptional and seamless experience for VIP guests from start to finish.
• Ability to prioritize and handle multiple tasks effectively, balancing client needs, event coordination, and operational demands.
• Maintain a high level of composure in high-stress situations, while ensuring the utmost confidentiality with guest information and interactions.
• Exceptional verbal and written communication skills with fluency in English, that enhance guest relations and clearly convey the value of casino offerings and events.