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Job Overview
This Senior Channel Planning & Strategy Manager role is a senior individual contributor responsible for driving the execution of workforce management programs and operational processes across T-Mobile's retail footprint. This is not a people management role-but it requires someone who can lead through ownership, execution, and influence.
You'll serve as the operational engine for labor programs-owning delivery, connecting cross-functional teams, and ensuring that no ball gets dropped. You'll partner closely with the Sr Manager, Retail Operations to ensure program execution is tight, priorities are clear, and cross-functional partners are engaged.
Job Responsibilities:
This Role Is For You If...
• You like being in the center of fast-moving work • You get things done without needing constant oversight • You're a natural organizer who builds structure that others can follow • You lead through clarity, calm under pressure, and cross-functional influence
Program + Project Execution
Run the day-to-day execution of labor-related programs
Own workback plans, risk tracking, and follow-through-especially for initiatives with executive visibility
Ensure stakeholders are clear on deliverables, timelines, and dependencies
Workforce Management Expertise
Apply WFM fundamentals to guide decisions and prioritize work
Pressure-test asks against headcount, earned hours, and forecast principles
Serve as a thought partner to the Retail Labor Strategy team
Cross-Functional Leadership
Lead cross-functional conversations without direct authority
Partner with Analytics, Systems, Finance, HR, and Field Ops to connect execution with strategy
Be the go-to person who keeps projects moving, blockers cleared, and teams aligned
Operational Rigor
Build lightweight, repeatable structures that make execution smoother and more predictable
Drive field intake and labor-related process documentation (e.g., SharePoint, RRP intake)
Reduce one-off work by scaling repeatable solutions
Education and Work Experience:
High School Diploma/GED (Required)
7+ years of experience in sales operations, strategy, and/or program management. Tech industry preferred. (Preferred)
Retail/wireless sales/service experience a plus (Preferred)
Strong project or program management skills-especially across distributed teams or functions (Preferred)
Proven ability to juggle multiple initiatives without missing the details (Preferred)
Comfort navigating ambiguity, shifting priorities, and fast decision-making (Preferred)
Strong written and verbal communication (Preferred)
High accountability (Preferred)
Knowledge, Skills and Abilities:
Data Analysis
Proven ability to analyze data from existing systems and multiple sources, consolidate results, create a comprehensive picture, and make/present informed recommendations (Required)
Negotiation
Excellent influencing and negotiation skills (Required)
Project Management
Strong project management, analysis, and execution skills -- resulting in track record of successful achievements. (Required)
Problem Solving
Demonated use of innovative yet analytical approaches to problem solving. (Required)
Software
Basic computer skills and knowledge of common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.) (Required)
Licensures and Certifications:
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $107,200 - $193,300
Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.