Sr. Child Support Agent

Sr. Child Support Agent

Salary

$52,208.00 - $60,049.60 Annually

Location

741 North Highland Avenue, Winston-Salem, NC

Job Type

Full Time

Job Number

09051

Department

Social Services

Division

Child Support

Opening Date

08/28/2026

Closing Date

9/8/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

General Statement of Duties

Forsyth County Department of Social Services is seeking an energetic, highly motivated person with great organizational, communication, and training skills as a Senior Child Support Agent for our Child Support Services Division.

Distinguishing Features

• This person will conduct training for new hires and current staff that will include some virtual training and some in-person, over-the-shoulder support. The Sr. Child Support Agent develops and updates training materials as needed.

• The Sr. Child Support Agent is also responsible for covering vacant caseloads which can be in any of the functional areas - establishment, enforcement, intergovernmental, or office support.

• They train new employees to interact with custodial and non-custodial parents and other caretakers to establish and/or enforce Child Support payment agreements for the care of minor children.

• The position also involves frequent interaction with legal and judicial professionals, employers, county and state employees, as well as the general public.

• This position calls for the ability to work in a fast-paced, evolving environment and collaboration with the other members of the leadership team, including three other Sr. Child Support Agents.

Minimum Education and Experience

Graduation from high school or GED and two years of experience in eligibility, investigative, judiciary, or legal work and one year in Child Support Enforcement.

A higher education level may be considered as a substitution for all or part of the experience requirement.

Valid drivers license required. The person in this position must be able to travel to and from the courthouse.

Essential Duties and Responsibilities

• Duties for this position include training employees on the following tasks as well as performing them: establishing paternity and support, enforcing civil orders, verifying employment and location of non-custodial parents, generating and sending wage withholdings, interception of state and federal income taxes, and other legal and administrative enforcement remedies.
• This position also involves giving testimony in court and verifying all information needed as well as training new employees to do these tasks.
• This position calls for daily use of and training on the use of the Automated Collection and Tracking System (ACTS), which is an online case management system.
• Effective typing and data entry skills are a must.
• Previous training experience is preferred.

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Click to view Part Time with Benefits information.

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01

The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.

• Yes I understand and agree
• No I do not agree

02

Please select your highest level of completed education.

• Some High School
• High School Diploma or GED
• Some College, Trainings, Certifications
• Associates Degree
• Bachelors Degree
• Masters Degree or Advanced Degree

03

Do you have a valid drivers license?

• Yes
• No

04

How many years of experience do you have working in a Child Support Services program?

• No experience
• Less than 3 years
• 3 years to less than 6 years
• 6 years or more

05

How many years of experience do you have working in Eligibility determinations?

• No experience
• Less than 3 years
• 3 years to less than 6 years
• 6 years or more

06

How many years of experience do you have working in a Legal environment?

• No experience
• Less than 3 years
• 3 years to less than 6 years
• 6 years or more

07

How many years experience do you have in working in a collections environment?

• No experience
• Less than 2 years
• 2 years to less than 6 years
• 6 years or more

08

How many years of experience do you have training employees

• None
• 1-2 years
• 3-5 years
• 6 or more years

Required Question

Employer Forsyth County (NC)

Address 201 N. Chestnut St.

Winston Salem, North Carolina, 27101

Phone 336-703-2400

Website http://www.forsyth.cc