Sr. Claim Representative

Artech LLC

Hartford, CT(remote)

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JOB DETAILS

SALARY

$28–$30 Per Hour

SKILLS

Business Performance Management, Claims Processing, Communication Skills, Computer Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Data Analysis, Data Collection, Establish Priorities, Insurance, Interpersonal Skills, Licensing, Mathematics, Microsoft Excel, Microsoft Office, Microsoft Word, Negotiation Skills, Nursing, Organizational Skills, People Management, Presentation/Verbal Skills, Procedure Development, Property and Casualty Insurance, Regulatory Compliance, Team Player, Time Management, Worker's Compensation, Writing Skills

LOCATION

Hartford, CT

POSTED

14 days ago

Below are the position details for your reference:
Position Title: Claim Representative / Sr. Claim Representative
Location: Remote / Hartford, CT; Lake Mary, FL; San Antonio, TX; Naperville, IL; Scottsdale, AZ (3 days onsite – Tue–Thu)
Duration:6+ Months
Pay Rate: $30 - 32/Hr on W2 without benefits
Overview: This position can be filled as a Claim Representative or Sr. Claim Representative based on experience. The Workers’ Compensation Claim / Sr. Claim Representative is accountable for planning, recommending, and executing the investigation of workers’ compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements.

Responsibilities:
• Effectively manage workers’ compensation claims requiring timely
investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include:
doctors, nurses, attorney and regulators to facilitate our mission of
restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all
interactions with customers
• Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee
engagement
• Embrace a culture of continuous improvement

Qualifications:
Claim Representative:
• Prior workers’ compensation insurance claim handling is preferred
• HS Diploma required, Bachelor’s Degree is preferred
• Demonstrated passion for delivering a superb customer experience
• Excellent organizational skills, especially regarding prioritizing work activities
• Strong computer proficiency in the MS Office Suite (Word, Excel,
Outlook & PowerPoint)
• Superb time management and organizational skills
• Ability to meet productivity targets in a fast-paced, team-oriented
environment
• Excellent communication skills and negotiation skills
• Ability to adapt and flourish using industry-changing workflows
• Excellent written and verbal communication skills
• Demonstrates active listening to attentively meet the needs of our
customers and exhibit empathy during difficult situations
• Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
• Ability to self-manage competing priorities while delivering accurate work within key timelines

Sr. Claim Representative:
• Minimum of 2+ years of experience in Workers' Compensation claim handling required
• Certification exams and adjusting licenses as required by state
• Outstanding interpersonal skills
• Strong focus delivering outstanding customer service
• Demonstrated strong written and verbal communication skills
• Demonstrated consistent high level of performance and achievement over career span
• Excellent time management skills with the ability to manage
competing priorities
• HS Diploma required, Bachelor’s Degree is preferred

Additional Details:
• This role can have a Hybrid or Remote work schedule. Candidates
who live near one of our office locations (***, CT, Lake Mary, FL, San Antonio, TX, Naperville, IL or Scottsdale, IL) will have the
expectation of working in an office 3 days a week (Tuesday through
Thursday). Candidates who do not live near an office will have a
remote work schedule, with the expectation of coming into an
office as business needs arise.
• As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance.
Continued employment with The *** is contingent upon the
successful passage of the Licensing exam within 1 year from your date of hire.

About the Company

Artech LLC

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