Sr Claim System Ops Analyst

Under general supervision, you'll provide a variety of critical operational support services to the Claims Department, its business partners, and clients. Become the go-to expert for optimizing claims systems and processes. In this role, you'll lead critical projects, analyze and enhance system functionality, and provide subject matter expertise that shapes the future of claims operations.

Why Crawford & Company?

Remote Flexibility - Work from anywhere in the U.S.

Excellent Crawford Benefits programs that empower financial, physical, and mental wellness

Generous Employee Referral Bonus Program

Multiple Employee Discounts

If you thrive on problem-solving, project management, and collaboration, this is your chance to make a difference-while enjoying remote flexibility and outstanding perks.

Apply today and help us transform claims operations!

• Education equivalent to graduation from college or the equivalent in related work experience.
• Three or more years of experience in BSI Claim Systems/Operations or the equivalent, demonstrating a good knowledge of claim systems and field operations.
• Demonstrates effective customer relations skills.
• Demonstrates sound analytical skills.
• Demonstrates a comprehensive knowledge of claim system functions and the relationship of client information to accurate claim processing and reporting.
• Demonstrate ability to work accurately with attention to detail and customer expectations.
• Demonstrate effective and diplomatic oral and written communications skills

• As Business Subject Matter Expert, participates in the analysis and evaluation of claim systems, equipment and programs; assists in developing system test criteria and participates in the testing and implementation of new and existing programs and procedures.
• Provides subject matter expertise on various projects that are assigned to Claim Operations for handling to completion.
• Develops and maintains a favorable working relationship with internal and external customers.
• Creates, update and maintain manuals and provides assistance/input for Claim Department Manuals.
• Manages and/or participates in various projects that are assigned to Claim Operations for handling to completion i.e., Take Overs, Reverse Take Overs, Novations/Buybacks.
• Provide backup coverage to others in Claim Operations as needed and/or requested.
• Initiates the Break Payment Process within Focus at the request of the Finance Department. Sends notification to the field claim offices of the effective date of the break payment as well as when the break payment has been lifted. Monitors the break payment report as well as maintains a list of clients that are on break payment and the reasons they are on break payment. Distributes the report monthly.
• Handles all Prefund requests as received from the Finance Department. Updating the contract number table with Clients Large Check Limits, notifying the claim offices of prefund requests and approval/release of pending payments. Monitor daily, all payments still pending and follow up with Finance as to the status of outstanding items. Attends weekly prefund meetings with Manager, claim Exec and Finance.
• Provides second level Help Desk Support for Claim Workstation Application.
• Researches, analyzes and writes business requirements for new system development, or existing system enhancements.
• Develops testing plans and scripts and executes system testing for system changes/enhancements for various claim systems as requested.
• Analysis, research and writes internal operational procedural changes/workflows and requirements. Determines business impact and recommends and/or initiates appropriate action.
• Assists and participates in the research, writing, publishing and maintenance of operating procedures and user manuals.
• Provides guidance and/or training to Claim Offices on existing claim systems and procedures.
• Provides assistance to various BSI and Kemper Departments identifying, researching and correction of indicative and financial data errors.
• May serve as DRP back up for Teleplus.
• May serve as back up for:
• Process various vendor invoices via bulk pay file procedures.
• Provides assistance to the Printing Facilities in relation to damaged checks, checks requiring additional or corrective mailing information/instructions.
• Receives reimbursement checks to be applied to claim files and or miscellaneous checks for subpoena/copy fees. Maintains applicable log books as well as adheres to established guidelines of applying reimbursements to claim files and/or mailing of reimbursement/miscellaneous checks to appropriate lockbox.
• Ensures manual payments for Law Invoices for various law firms utilized by Kemper Insurance are applied to the claim files in a timely manner.
• May serve as back up for:
• Formats, tags, uploads and maintains required State forms in various claim systems.
• Creates and maintains form letters in various claim systems.
• Creates, tags, formats and maintains templates in various claim systems.
• Maintain all indexes and reports related to forms, letters, templates and state attachments in various claim systems and public drives.