Sr Claims Specialist

The final salary will depend on the candidate's qualifications. Those with 8 years or more of required experience can expect offers up to the midpoint of the salary range. Metra provides full pay ranges so candidates can consider their growth potential.

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Qualified veterans who meet the minimum requirements will receive outreach during the recruitment process in accordance with Federal and State laws, including the Illinois Veterans Preference Act. Meeting the minimum qualifications does not guarantee an interview or job offer. The most qualified candidate will be selected.

Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service.

Metra's Law Department is supported by the General Counsel, who reports to Metra's Board of Directors and CEO. The department provides legal counsel to the Board, Metra's senior leadership and every department in the agency. The department is organized into three teams: Governance/Team Support, Corporate/Regulatory, and Litigation/Risk Management. Metra's Ethics Officer is a member of the department. The Law Department focuses on proactively identifying and addressing legal issues in support of Metra's mission to deliver safe, reliable, efficient, and affordable commuter rail service that enhances the economic and environmental health of Northeast Illinois.

Reporting to the Manager, Claims, the Sr. Claims Specialist will work with a third-party administrator (TPA) to investigate and assess agency liability for personal injury, work related incidents covered under Federal Employers' Liability Act (FELA), and property claims; provide the agency's defense counsel with documentation and administrative support pertaining to interrogatories and production requests; and comply with federal reporting requirements.

The primary duties include: Coordinate the collection of information and evidence from various departments to set up claims and provide TPAs with information required to access liability exposure, set appropriate claim reserves based on liability evaluation, severity of injuries and likely extent of damages, assess risk transfer potential, and tender appropriate claims to third parties for further handling and agency indemnification. Conduct investigations and perform other activities to assess the agency's liability and exposure to FELA, personal injury, and property damage claims; obtain internal documents, claimant and witness statements; photograph accident sites; and measure and canvass the incident areas. Review medical reports to track and record medical bill payments. Coordinate with TPA to assist in the negotiation and resolution of open liability claims. Provide documentation and administrative support to Metra's defense counsel pertaining to interrogatories and production requests. Coordinate team's day-to-day activities, assign tasks/projects and monitor performance, and provide guidance and training, but is not a supervisor. Promote safe work practices and maintain and foster a safe work environment. Generally, works indoors but may at times be required to work outdoors during investigations and may be exposed to some severe weather conditions. Perform other related duties as assigned to meet the ongoing needs of the organization.

Metra is a railroad employer subject to the provisions of the Railroad Retirement Tax Act, not the Social Security Administration.