Sr Client Services Rep, Data Acquisition

IQVIA

Burlington, Massachusetts

JOB DETAILS
SKILLS
Biology, Business Administration, Clinical Research, Communication Skills, Customer Acquisition, Customer Relations, Customer Support/Service, Customer/Client Research, Data Management, Detail Oriented, Establish Priorities, File Management, Healthcare, Healthcare Management, Identify Issues, Legal Documents, Medical Treatment, Onboarding, Organizational Skills, Patient Care, Presentation/Verbal Skills, Process Improvement, Record Keeping, Risk Analysis, Salesforce.com, Team Player, Time Management, Use Cases, Writing Skills
LOCATION
Burlington, Massachusetts
POSTED
17 days ago

About Cedar Gate Technologies

Cedar Gate Technologies, an IQVIA business, enables payers, providers, employers, and service administrators to excel at value-based care with a unified technology and services platform delivering analytics, care, and payment technology on a single data management foundation. At Cedar Gate, you’ll be part of a collaborative, innovative environment where great ideas thrive. We invest deeply in our people through ongoing training, comprehensive benefits, and a strong culture of teamwork, offering the chance to grow your skills while contributing to high impact initiatives for some of the world's most dynamic companies.

Position Summary

The Client Data Acquisition Representative plays a key role in supporting client data onboarding and ongoing data intake processes. This position partners closely with clients, vendors, and internal managers from Data Onboarding and Client Delivery to ensure data file requirements are clearly communicated, accurately set up, and delivered on time.

In this role, you’ll build a strong understanding of our products, client data needs, and use cases to respond to vendor inquiries and support assigned accounts effectively. The data you help manage enables our healthcare clients to apply value-based care (VBC) strategies that improve patient outcomes and drive better, more coordinated care.

This is a great opportunity for someone who enjoys working across teams, staying organized, and taking ownership of work that directly supports both client success and meaningful improvements in healthcare delivery.

Roles & Responsibilities

  • Communicate file status updates to internal teams to ensure visibility and progress on any issues
  • Partner with Client Delivery and Data teams to resolve client or vendor-related questions and issues
  • Work directly with data vendors to ensure client data requirements are clearly understood and met
  • Track data acquisition timelines to support on-time implementation and production releases
  • Identify and escalate risks or delays that may impact delivery timelines
  • Document vendor interactions and maintain accurate records in ticketing systems and Salesforce
  • Support file management processes, including follow-up on missing or delayed files
  • Coordinate vendor legal documentation and assist with related processes
  • Contribute to process improvements related to vendor coordination and data workflows
  • Provide professional, responsive support to clients and vendors

Job Location

Burlington, MA (Boston)

Work Arrangement

Hybrid (3 days in office, 2 remote)    

Experience / Qualifications

  • Approximately 2 years of professional experience in a corporate or client-facing environment
  • Experience supporting clients or external partners, including understanding requirements and troubleshooting issues
  • Strong organizational skills and attention to detail
  • Ability to prioritize multiple requests and manage time effectively in a fast-paced environment
  • Strong written and verbal communication skills
  • Proficiency in software applications, especially Excel
  • Bachelor’s degree in business administration or a related field, or equivalent experience
  • Healthcare industry experience is a plus, but not required
  • To be eligible for this position, you must reside in the same country where the job is located.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $42,700.00 - $106,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About the Company

I

IQVIA

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward. Healthcare is an industry designed to help humans. As a global community, we continuously invest and commit to advancing human health. To deliver value and real outcomes. To rise to the challenge to find the next breakthrough by making the most of increasingly limited resources. We are inspired by the potential and propelled by the possibilities. We share the vision to drive healthcare forward. To see how we can help accelerate progress and achievements. Others are developing these medical breakthroughs. We do our part by using breakthroughs in insights, technology and human intelligence to reimagine and deliver ways to help make them a reality. It’s bigger than better clinical trials. Or advances in technologies and analytics. Or faster insights. It’s about exploring a new path to better health outcomes via Human Data Science. It’s about harnessing the power of the IQVIA CORE™ to channel the insights, commercial and scientific depth, and executional expertise that drive maximum value for our customers. Motivated by the industry we help, we’re committed to providing solutions that enable life sciences companies to innovate with confidence, maximize opportunities, and, ultimately, drive human health outcomes forward.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1982
WEBSITE
https://www.iqvia.com/

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