Sr Client Services Specialist

Job Description:

Now hiring Sr Client Services Specialist

Location: Allentown, PA

Pay Rate: $21.00 - $25.00 per hour

Schedule: Monday - Friday | 8:30 AM to 5:30 PM

Join Staffmark and discover a Sr Client Services Specialist position where your work matters and your contributions are truly appreciated.

Ready for a Sr Client Services Specialist job where you're seen, supported, and appreciated? We're hiring people who make a real impact behind the scenes - because nothing runs without a strong team.

You take initiative. You drive results.

Here's what we're looking for.

Requirements

• Previous customer service and account management experience required
• Excellent verbal and written communication skills, including phone and email etiquette
• Ability to thrive in a fast-paced, high-volume environment
• Strong organizational and multitasking skills with the ability to manage multiple customer orders simultaneously
• Ability to prioritize, organize, and manage client emails effectively
• Basic understanding of invoices and order processing
• Strong problem-solving skills with the ability to think creatively and resolve customer issues
• Ability to collaborate with supply chain and internal teams to meet customer needs
• Proficient with Microsoft Office and general computer systems
• Professional, customer-focused attitude with strong relationship-building skills

Job Duties

• Manage customer accounts and provide exceptional customer service through phone and email communication
• Process and coordinate multiple customer orders while ensuring accuracy and timely fulfillment
• Organize, prioritize, and respond to client emails in a fast-paced environment
• Review invoices and assist with order-related questions or discrepancies
• Work closely with supply chain and internal departments to resolve order issues and meet customer expectations
• Communicate order updates and provide proactive solutions to clients
• Build and maintain positive, long-term customer relationships
• Collaborate with supervisors and management to resolve escalated customer concerns
• Maintain accurate customer records and documentation
• Perform additional administrative and customer support duties as assigned

Why This Opportunity?

Because your career should move forward, not stand still. Our partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.

Not Just Talk. Real Jobs. Real Respect

"It's a great company with great jobs. They know what they are doing and will give you a chance. Staffmark is great!" - Stephen, Staffmark Associate

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.