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Sr Client Success Manager- Telecom, Energy & Utilities (TEM)

Cotality

Irvine, California

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JOB DETAILS
SKILLS
Billing, Business Growth, Business Model, Cash Flow, Communication Skills, Compensation and Benefits, Contract Approval, Contract Negotiation, Customer Conversion, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Ecosystems, Energy & Utilities, Energy Management, Identify Issues, Maintain Compliance, Migration Strategy, Online Courses, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Project Planning, Project/Program Management, Real Estate, Relationship Management, Resolve Customer Issues, Sales, Sales Management, Statistics, Technical Support, Telephone Skills, Writing Skills
LOCATION
Irvine, California
POSTED
8 days ago
At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

What You'll Be Doing:

The Sr Client Success role is responsible for developing customer relationships that promote retention and loyalty. They work closely with assigned customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Sr Client Success role act as an advocate for the customer and can provide the company with the voice of the customer. The role may provide technical support to customers with the goal of keeping customers satisfied.

  • Proactively identifies potential issues with the account and knows how to seek quick resolution, inclusive of problem solving, and communication to all parties.
  • Responsible for revenue retention from assigned accounts through in-depth knowledge of clients' business model, technology platform, products and services utilized, contractual agreements, fee structure, key business contacts and volume/revenue statistics that include implementation, confirmed billing, communication of training activities, and overall client experience.
  • Responsible for negotiating renewal contracts, client conversion/migration strategies. Ensures compliance issues are met and disclosed to the client. Involves in managing client integrations, conversions to new solutions, (platforms, or products) and client project management.
  • Understands how to involve product expertise and/or navigation of business lines to provide high level service to the client.
  • Manage relationships with Telecom, Energy & Utilities clients, operating as the main point of contact for complaints and resolving issues to ensure customer success and satisfaction.
  • Liaise with all clients on a day-to-day basis, providing feedback to operations to ensure service expectations are being met.
  • Develop and nurture smaller client accounts successfully, both existing and new business.
  • Attend weekly meetings with the account management team to review client accounts and ongoing projects
  • Support the other account managers with tasks and regularly provide client overviews, updates, feedback and possibilities for business growth.
  • Be a point of call for customer service teams when they have issues that require escalation.

What's in it For You:
  • Large (~$2B+ revenue) formerly public information services and data business
  • Durable cash flow and profitability regardless of changes in macroeconomic conditions
  • Company certified as a global "A Great Place to Work."
  • Hybrid working model- 1 day in the office a week for "moments that matter" and the rest of the time can be remote.
  • Competitive compensation and benefits!
  • Career path for continued professional growth.
  • Working with leaders that care about your professional growth!
  • Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.

Job Qualifications:

  • 5+ years related experience in client success, account management and/or sales required
  • Technology industry experience is preferred, particularly in software or service sales
  • Ability to work independently, must have good judgment, proven success working in a matrix environment, strong influencing skills and executive presence
  • Strong verbal and written communication skills, exceptional phone demeanor
  • Ability to focus on goals and develop a work plan that produces desired result

About the Company

C

Cotality

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