Sr. Client Support Engineer

PDS Inc, LLC

Rosemont, IL

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JOB DETAILS

SKILLS

Analysis Skills, Asset Management, Audiovisual, Best Practices, Change Management, Computer Servers, Content Filtering Software, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Virtualization, Distribution Operations, Distribution Services, Documentation, Electrical Wiring, Enterprise Endpoint, Equipment Maintenance/Repair, Ethernet Switching, Functional Testing, Hardware Configuration Management, Hardware Installation, IT Service Management (ITSM), Laptop PC, Local Area Network (LAN), Maintenance Services, Microsoft Active Directory, Microsoft Certifications, Microsoft Windows Operating System, Network Administration/Management, Network System Hardware, Onboarding, Operating Systems, Printers, Problem Solving Skills, Report Distribution, Software Configuration Management, Symantec Endpoint Security, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, VLAN (Virtual Local Area Network), VPN (Virtual Private Network), WINS (Windows Internet Naming Services), Wireless Communications, Wireless LAN

LOCATION

Rosemont, IL

POSTED

30+ days ago

Client Support Engineer
Compensation: DOE

Acts as a support arm for all corporate infrastructure support and application teams. Follows all required policies and established corporate standards.

Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Analyzes and resolves assigned incident and request tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues to other support functions.
Utilizes our current ITSM tool and intake methods to document and record all IT issues and activities.
Assists in supporting meetings at assigned location from an audio/visual/computing standpoint.
Assists in the deployment of technical solutions (e.g. Scheduling, testing, installation, user training, onboarding, etc.) and documentation.
Installs and configures hardware and software both in person and remotely; utilizes USF best practices and follows policy in installation and configuration of hardware and software.
Manages change activities for all employee technical events (e.g. equipment setup, installation and removal, and basic user training as required with respect to new hires, terminations, position changes, etc.)
Partners with the distribution center Operations team during peak shipping hours with technical equipment returns and repairs (RMA), printer maintenance, etc.
Assists in inventory tracking of IT assets; manages stock of essential spare parts and equipment as required.
Facilitates vendor repair and maintenance activities (e.g. scheduling and coordinating onsite work, directing vendor to equipment location, verifying required functionality upon repair, etc.
Other duties as assigned by manager
SUPERVISION:
N/A - there are no direct reports
RELATIONSHIPS
Internal: All end-users onsite and virtually through IT Shared Services
External: IT Vendors interacting with laptops, alarms, badging systems, various video displays, conferencing room equipment, printers, UPS, network equipment etc.
MINIMUM QUALIFICATIONS
Minimum of 2 years of knowledge in the technologies used within IT Area:
o Windows Desktop environment configuration and troubleshooting
o Desktop troubleshooting skills
o PC Hardware build and configuration skills
o General knowledge of handheld devices (Smartphones, iPads, Android tablets)
o General knowledge of all Microsoft Office applications
EDUCATION
Bachelors preferred but not required
CERTIFICATIONS/TRAINING
N/A
LICENSES
N/A
PREFERRED QUALIFICATIONS
A+ or any Microsoft certification is preferred
WLAN Technologies: Wireless concepts
LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts
Network troubleshooting skills
Active Directory and related support tools. This includes basic OU rights and administration.
Server operating systems: Windows modern and legacy
DHCP, DNS, WINS, TCP/IP networking
Third Party Software - Altiris, Symantec Endpoint Protection, BigFix, VPN, FortiClient, VDI
Report distribution using USF approved technologies
Moves, Adds and changes with regard to telecom wiring and devices
Audio visual experience with Enterprise Video Endpoints as well as

We look forward to reviewing your application. We encourage everyone to apply - even if every box isnt checked for what you are looking for or what is required.

PDSINC, LLC is an Equal Opportunity Employer.

About the Company

PDS Inc, LLC

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