LHH is seeking a Senior CMDB Engineer to join our client's team in a full-time, hybrid role that can sit in Seattle, WA. Los Angeles, CA , or San Francisco, CA. The Senior CMDB Engineer is responsible for defining and leading the strategy, governance, and continuous enhancement of automated discovery capabilities that support a highly accurate, complete, and trusted Configuration Management Database (CMDB). This role drives cross-functional collaboration to deliver comprehensive visibility across the IT ecosystem while establishing standards, controls, and optimization practices that ensure the ongoing integrity, reliability, and business value of CMDB data.
Salary & Benefits - $130k to $170k (DOE) + discretional and holiday bonus
- Medical, dental, and vision insurance
- 401(k) plan w/match
- 12 days of PTO + 9 paid holidays to start
Job Qualifications - Required: Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience) or equivalent professional experience CMDB experience.
- Required: 5+ years of experience with IT discovery tools and CMDB platforms.
- Required: 5+ years of experience with ServiceNow Discovery, ITSM, CMDB platform
- Required: 5+ years of experience with Service Mapping, Scripting & Automation using JavaScript (for ServiceNow scripting) and PowerShell, Python, or Shell scripting (for custom probes/sensors or integrations)
- Required: Strong understanding of networking protocols (e.g., SNMP, WMI, SSH, HTTP/S).
- Required: Familiarity with cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V).
- Required: Strong design and engineering experience with ServiceNow CMDB, Discovery and Service Mapping implementation and optimization.
- Required: Strong understanding of network topologies, firewalls, and subnets.
- Required: Application Integration REST/SOAP APIs and MID Server configuration and troubleshooting.
- Required: Ability to create and modify Discovery probes, patterns, and sensors
- Required: Knowledge of Windows and Linux/Unix Servers, Network Appliances, Enterprise Applications, Databases, Web Servers, and Cloud platforms.
- Required: Familiarity with various data sources for CMDB CI Ingestion (e.g., SCCM, Tanium, Intune, Discovery, Event Management, etc.), configuration and troubleshooting.
- Required: Familiarity with Identification & Reconciliation (IRE) rules.
- Required: Familiarity creating custom CI Classifications
- Nice to have: Prior experience with ServiceNow CMDB implementation and stabilization, Event Management and Performance Analytics.
- Nice to have: Strong analytical and problem-solving skills to troubleshoot complex data issues.
- Nice to have: Experienced with ITIL practices and ITSM tools.
- Nice to Have: Experience in Agile project management methodologies.
- Nice to have: ServiceNow Certified Implementation Specialist - Discovery or CMDB
- Nice to have: ServiceNow Certified System Administrator (CSA) certification.
Core Responsibilities - Own and lead the CMDB data model strategy, including CI classes, relationships, hierarchical service models (CSDM), governance standards, naming conventions, attributes, and relationship patterns across on-premises and cloud environments.
- Translate business and technical requirements into CMDB designs, models, diagrams, documentation, and enterprise architecture artifacts.
- Administer and maintain the enterprise CMDB platform (e.g., ServiceNow), including core configuration and CI lifecycle management processes (create, update, retire).
- Serve as the CMDB Discovery subject matter expert, establishing standards, methodologies, optimization strategies, schedules, probes, patterns, and rollout plans for automated discovery across cloud, on-premises, and network environments.
- Own CMDB Discovery operations, monitoring job health, troubleshooting failures, resolving data discrepancies, and coordinating discovery implementations with stakeholders.
- Define, implement, and maintain integrations between the CMDB and external systems, including monitoring, asset management, vulnerability management, cloud platforms, HR systems, security tools, and other enterprise applications.
- Collaborate with infrastructure, platform, and operations teams on MID server and connector strategies, connectivity, performance tuning, and CMDB-related operational processes.
- Design, implement, and maintain Service Mapping capabilities to accurately represent business services and dependencies.
- Partner with DevOps and application teams to integrate CI/CD pipelines, application visibility, and automation into the CMDB where appropriate.
- Identify, recommend, and implement automation opportunities to improve CMDB data accuracy, coverage, freshness, and operational efficiency.
- Ensure CMDB data accuracy, integrity, completeness, freshness, and consistency through validation, reconciliation, duplicate management, discrepancy resolution, audits, and continuous improvement initiatives.
- Define, monitor, and report on CMDB data quality KPIs and governance metrics, including completeness, accuracy, relationship integrity, reconciliation success, and coverage.
- Develop and maintain CMDB dashboards, reports, and health metrics, driving remediation efforts and accountability with ownership teams.
- Establish, enforce, and continuously improve CMDB governance policies, standards, stewardship models, CI ownership requirements, and lifecycle management controls.
- Support audit, regulatory, compliance, and internal control requirements, including SOX and PCI initiatives related to CMDB, Discovery, and Service Mapping.
- Align CMDB processes and data with Incident, Problem, Change, Request, and Event Management processes to support impact analysis, risk assessment, operational resilience, and service management effectiveness.
- Provide CMDB expertise and guidance for service mapping, impact analysis, change planning, CAB reviews, risk assessments, and operational decision-making.
- Partner with architecture, infrastructure, cloud, security, application, and IT operations teams to onboard new technologies, services, and environments into the CMDB using appropriate CI models and relationships.
- Support incident, problem, and change management activities related to CMDB issues, conduct root cause analysis, and implement permanent corrective actions for recurring data quality problems.
- Provide technical leadership, mentorship, training, and oversight to engineers, analysts, and contributing teams to ensure adherence to CMDB standards, governance requirements, and best practices.
- Create and maintain comprehensive CMDB documentation, including data models, standards, governance guidelines, runbooks, architecture diagrams, integration specifications, and operational procedures.
- Stay current on ServiceNow, CMDB, Discovery, and Service Mapping capabilities, leveraging new features and methodologies to improve platform maturity and effectiveness.
- Drive enterprise adoption of CMDB best practices and serve as the primary subject matter expert for CMDB strategy, governance, and long-term maturity initiatives.
Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Pay Details: $130,000.00 to $170,000.00 per year
Search managed by: Chris Watson
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.