DescriptionHyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO Sr. Collections Operations Associate is primarily responsible for providing supplemental Collector coaching and delivering timely feedback to collection agents. This position is responsible for handling escalated customer calls, reviewing accounts and collector skill-up training. This position will assist managers with floor coverage, facilitating team activities and meetings, will assist with special projects, user acceptance testing when supporting project deployments, and any additional ad hoc requests to support operations.
HOW YOU WILL MAKE AN IMPACT 1. Provide supplemental coaching, mentoring, and guidance to team members in accordance with department standards to increase knowledge, quality, and performance.
2. Assist with escalated calls, account approval requests, floor coverage, account reviews, and facilitation of team meetings/activities
3. Complete collector onboarding and skill up training.
4. Provide call support for all functions within Collections as needed while complying with all relevant policies and procedures
Qualifications WHAT YOU WILL BRING TO THE ROLE • Minimum 4-6 years related experience in a call center performing Collections, Servicing, Credit or Funding roles
• Education in lieu of experience. Education, Certification, Training
• High school graduate or GED equivalent
• Bachelor's degree preferred Knowledge, Skills, Abilities
• Strong negotiation skills - Ability to negotiate mutually beneficial arrangements with the customer
• Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)
• Basic computer skills - Knowledge of Microsoft Windows including Word and Excel
• Strong communication skills (Verbal and written) - Ability to clearly communicate thoughts and ideas to peers and customers
• Strong listening skills - Ability to listen and understand direction
• Ability to multitask and work under pressure
• Ability to prioritize tasks and effectively manage time to meet assigned deadlines
• Excellent organizational and problem-solving skills
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.
WE TAKE CARE OF OUR PEOPLE At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.
Benefits Highlights- Hybrid flexibility - 4 days in office, 1 day remote
- Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
- Comprehensive health coverage - medical, dental, and vision plans
- Employer-funded HSA contributions to help reduce healthcare costs
- 401(k) with company match and immediate vesting from day one
- 100% company-paid life and disability insurance
- Wellbeing benefits including fitness and health resources
- Leadership programs and career development that support continuous learning
- Paid Volunteer Time Off and a company charitable donation in your honor
Because great benefits help you thrive-personally and professionally. WHAT HAPPENS NEXT Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more informati