About the Role:
Join Biehl & Biehl Inc. as a Sr. Commercial Collection Agent and play a crucial role in our collection agency. We're looking for a driven individual who thrives in a fast-paced environment and is passionate about helping businesses recover their debts effectively.
Responsibilities:
- Manage and oversee commercial collection accounts to ensure timely payments.
- Negotiate payment arrangements and settlements with clients professionally.
- Conduct thorough investigations and research on delinquent accounts.
- Maintain accurate records of all collection activities and communications.
- Collaborate with team members to develop effective collection strategies.
- Provide exceptional customer service while resolving disputes and inquiries.
- Stay updated on industry regulations and best practices in collections.
- Achieve monthly collection targets and contribute to team goals.
Requirements:
- Minimum of 1-3 years of experience in commercial collections or a related field.
- Strong negotiation and communication skills, both verbal and written.
- Proficient in collection software and Microsoft Office Suite.
- Ability to work independently and manage multiple accounts effectively.
- Knowledge of relevant laws and regulations in debt collection.
- Detail-oriented with strong analytical and problem-solving skills.
- Positive attitude and a professional demeanor in all interactions.
About Us: Biehl & Biehl has been a trusted name in the collection industry for over 70 years, providing exceptional service to our clients nationally. Our commitment to integrity and results has earned us a loyal customer base, and our employees appreciate our supportive work environment and opportunities for growth.
Company Overview
For over 80 years, Biehl & Biehl Inc. has been a leader in the receivables recovery industry. Operational strength, stability and innovation have become the hallmarks of the company.
Our recent expansion has increased our capacity and it allows us to originate thousands of calls per day assuring fast, effective handling of dozens of accounts simultaneously. The high tech computer dialing system extends our service beyond collections, giving our clients the opportunity to connect with their customer regarding special events or other offers.
Our new Outsourcing programs are designed to customize the collection process to fit each individual client's needs. The contact is made in the name of the creditor. Each script is tailored to fit the creditor's specific circumstances . Follow-up contacts can be made on the creditor's letterhead if desired.
A major factor in receivables recovery, Biehl & Biehl has over 2,000 active clients, of which more than 50 are Fortune 500 companies. Biehl & Biehl is also a member of the International Association of Commercial Collectors, American Collectors Association Inc. and the Commercial Collection Agency Section the Commercial Law League of America (to which fewer than 1% of all recovery agencies belong).
Today, Biehl & Biehl offers the highest professionalism, incomparable service and a recovery rate significantly above the industry average. With over 80 years of recovery experience and its advanced technology, Biehl & Biehl is well prepared to serve its clients' needs as we move into the 21st century.