DescriptionHyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO The Sr. Commercial Finance Servicing Associate (Vehicle) is responsible for servicing and collections activities for Retail and Lease Commercial Vehicle Finance accounts and Commercial Fleet customers. This role serves as a dedicated point of contact for CVF customers, supporting account resolution, payment arrangements, billing inquiries, and overall portfolio performance while delivering a high level of customer service and contributing to customer retention and portfolio growth.
HOW YOU WILL MAKE AN IMPACT - CVF Portfolio Collections
- Contact past-due customers by phone or email to resolve delinquency and establish payment arrangements
- Handle inbound calls from delinquent CVF customers.
- Manage CVF collections queue of accounts 1-89 days delinquent.
- Provide payment extensions to qualified CVF customers.
- Accurately document all account activity, customer communications, and resolution steps.
- Update customer contact information, including phone numbers, addresses, email addresses, and primary contacts.
- Perform light skip-tracing activities on delinquent accounts as needed using approved tools and resources.
- Partner with Consumer Collections to support resolution of repossessed or charged-off accounts.
- CVF Customer Service Support
- Manage inbound and outbound CVF customer service calls in a professional and timely manner.
- Document customer interactions and complete required account maintenance activities.
- Review CVF customer accounts for misapplied payments, processing errors, or account discrepancies.
- Document all actions taken on accounts and perform all necessary account actions for CVF customer.
- Identify, document, and escalate potential fraud indicators to CVF management in accordance with established procedures.
- Manage CVF Email and Voicemail Inboxes.
- Monitor and respond to inquiries received through the CVF email inbox within established service-level expectations.
- Respond to voicemails within four business hours, or by the next business day when received after hours, on weekends, or on holidays.
- CVF Fleet Customer Support
- Generate CVF Fleet Customer Statements.
- Review and reconcile payments received from CVF Fleet customers.
- Document, review and process incoming Total Loss emails for CVF Fleet Customer.
- CVF Consolidated Billing Support
- Generate, review, and distribute CVF consolidated billing statements for eligible customers.
- Review incoming consolidated payments to ensure accurate and timely application.
Qualifications WHAT YOU WILL BRING TO THE ROLE - Minimum 4-6 years related experience in commercial finance servicing, collections, customer account management, billing, or automotive finance operation including 2+ years of experience in underwriting
- Background in auto finance or automotive fleet services a plus
- High school diploma or GED equivalent required.
- Associate's or bachelor's degree preferred.
- Knowledge of Daybreak, KSIOP and CRM is preferred
- Ability to communicate effectively with internal and external business partners at all levels
- Effectively work in a team environment
- Strong negotiation skills - ability to negotiate mutually beneficial arrangements with a customer
- Ability to follow established workflows, procedures, and compliance requirements
- Strong analytical, problem-solving, and account-reconciliation skills
- Accounting experience highly desirable
- Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
- Knowledge of HCA servicing and collection produc