Job Description
Amazon Customs & Trade (ACT) manages US import customs clearance across multiple U.S. ports of entry for both internal and external Amazon customers. The Sr. Compliance Specialist is the primary resolution support owner for cargo detained by CBP, FDA, CPSC, EPA, and other Partner Government Agencies (PGAs) - managing each case from first notice through final resolution. You will work across a broad stakeholder set: importers of record (IORs), U.S. government agencies, examination facilities, carriers, and Amazon internal teams spanning Operations, Compliance, Legal, Finance, Origin, and Product/Tech.
ACT is scaling to meet growing import volume and increasing case complexity. This role will evolve alongside the business - we are looking for someone who can adapt, take ownership across shifting priorities, and contribute beyond their immediate caseload. Strong written and verbal communication skills are essential; cases routinely carry same-day response requirements with seizure, penalty, or mounting demurrage as direct financial consequence of inaction.
Key job responsibilities
- Manage an active caseload of CBP exam holds, PGA detentions, and other enforcement actions across assigned U.S. ports - from intake through resolution (release, re-export, destruction, or formal response)
- Track and respond to CBP CF-28 and CF-29 notices within statutory deadlines; escalate approaching deadlines and elect appropriate disposition paths, including re-export, manipulation/destruction, and UFLPA exclusion proceedings
- Serve as the primary government-facing customs broker point of contact - building working relationships with CBP officers, FDA district staff, CPSC analysts, EPA inspectors, and other PGA personnel
- Coordinate logistics for cargo returns, CES pickup, drayage, and destruction with carriers, exam facilities, and Amazon"s logistics network teams
- Partner cross-functionally with CTU operations, finance, controllership, and billing on entry corrections, fee approvals, invoice reconciliation, and systemic filing issues
- Draft formal agency responses, triage enforcement communications by urgency, and escalate seizure and penalty actions same business day per team SLAs
- Contribute to weekly business reviews and operational reporting - port-level case status, dwell aging, hold/exam rates, and constraint callouts for leadership
- Collaborate with product, tech, and I&I teams on automation and AI initiatives to improve exam resolution workflows and scale operational capacity
Numbers & Facts
| Location | Arlington, VA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Artificial Intelligence (AI)unmatched
- Automationunmatched
- Billingunmatched
- Brokerageunmatched
- Business Operationsunmatched
- Cargo/Freightunmatched
- Case Managementunmatched
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Environmental Protection Agency (EPA)unmatched
- FDA (Food and Drug Administration)unmatched
- Financeunmatched
- Governmentunmatched
- Leadershipunmatched
- Legalunmatched
- Logisticsunmatched
- Operational Auditunmatched
- Presentation/Verbal Skillsunmatched
- Reconciliationunmatched
- Service Level Agreement (SLA)unmatched
- Time Managementunmatched
- United States Customsunmatched
- Writing Skillsunmatched
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