Sr. Content Strategist, Technical Content Experience

Amazon

Seattle, WA

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JOB DETAILS

SKILLS

Amazon Web Services (AWS), Analysis Skills, Artificial Intelligence (AI), Change Management, Communication Skills, Content Delivery/Distribution, Content Development, Content Management, Content Management Systems (CMS), Content Structure, Cross-Functional, Customer Experience, Data Analysis, Documentation, Ecosystems, Metadata, Metrics, Ontology, Organizational Skills, Process Improvement, Requirements Management, Standards Development, Taxonomies, Technical Delivery, Technical Strategy, Technical Writing

LOCATION

Seattle, WA

POSTED

Today

Description Join us on the Content Excellence team as a Senior Content Strategist and help define the standards and frameworks that govern AWS technical content. At AWS, content consistency doesn't happen by accident; it requires clear specifications for how content is structured, organized, evaluated, and managed. As AI transforms content creation and management, these foundational rules become essential for authors and machines alike. As part of the Technical Content Experience organization, the Content Excellence team is looking for a strategic thinker to define what good content looks like, and then partner with platform teams, content creators, and AI systems to ensure those standards are understood, adopted, and applied. The right candidate thinks in frameworks and systems and influences through clarity and collaboration. They excel at translating ambiguity into actionable specifications that other teams operationalize. This role requires exceptional communication skills, strong analytical thinking, and the ability to influence without authority. Key job responsibilities -Define the content ecosystem strategy that outlines what customer needs AWS content must serve, how properties should be organized, and what content should be single-sourced. -Create content architecture standards. Define the categories, taxonomy, and organizational structures that enable unified and intelligent content management. -Manage the content model. Specify content types, components, and metadata that authors and AI systems use as their foundation. -Establish content patterns. Document assembly rules for each content type so anyone can create or generate compliant first drafts. -Maintain the Content Design System as the single source of truth for how AWS content should be created and managed. -Define quality criteria that distinguishes good content from bad, enabling data-driven evaluation and routing decisions. -Specify content lifecycle stages, triggers, and evaluation criteria that enable proactive management at scale. -Define gold-standard criteria for AI training corpus curation. -Drive alignment across stakeholders on definitions, criteria, and specifications. About the team The Content Excellence team ensures every piece of AWS technical content delivers a predictable, high-quality experience aligned to customer needs and business outcomes. We define the standards that make this possible at scale: content ecosystem strategy, content architecture, content models, content patterns, quality definitions, governance criteria, lifecycle frameworks, AI training corpus criteria, and the Content Design System. Basic Qualifications - 5+ years of digital content management, communications, or content strategy experience - Experience using data and metrics to determine and drive improvements - Experience using content management systems and content tools - Experience designing, planning, and delivering content solutions that meet the needs of technical business customers - Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship - Experience establishing governance frameworks or quality criteria for content at scale Preferred Qualifications - Experience implementing change management successfully transitioning programs into large-scale operations - Experience building ontologies, taxonomies, and semantic relation frameworks - Experience defining requirements for AI-assisted content systems - Understanding of content lifecycle management frameworks - Experience rationalizing or consolidating fragmented content ecosystems - Experience documenting standards, patterns, or guidelines for broad organizational adoption - Familiarity with structured content concepts (DITA, component content management, content reuse) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Arlington - 137,800.00 - 186,400.00 USD annually USA, WA, Seattle - 137,800.00 - 186,400.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles

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