8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238
CarMax, the way your career should be!
Position Overview
As a Senior Coordinator, you will lead initiatives that enhance auction operations, strengthen dealer relationships, and identify opportunities for continuous improvement. This role requires strong leadership, problem-solving skills, and the ability to manage complex customer interactions while supporting organizational goals and day-to-day business demands.
Why CarMax?
At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.
Team Overview
The Senior Coordinator role within Dealer Services is responsible for driving business growth, ensuring dealer satisfaction, and managing escalated customer service situations. This position combines advanced operational expertise with strategic thinking to improve processes and deliver exceptional B2B experiences while supporting daily business operations.
Role Responsibilities
Distribute and balance workloads across a team of 10-20 associates to meet daily goals
Serve as the team's technical SME, providing guidance and resolving escalations promptly
Review work for accuracy and consistency, delivering feedback to improve efficiency
Analyze performance data to identify trends, suggest process improvements, and drive productivity
Partner with internal and external stakeholders to resolve issues and maintain strong relationships
Support training initiatives, including developing materials and coaching new hires
Assist with projects and facilitate meetings to ensure alignment with business objectives
Required Qualifications
High school diploma or equivalent
1-2 years Customer experience service
Proficiency in Microsoft Office Suite
Strong communication, organization, and customer service skills
Ability to work independently, manage multiple tasks, and deliver results
Demonstrated teamwork behaviors aligned with CarMax values
Experience in fast-paced environments with a focus on accuracy and professionalism
West Creek: This role will be based out of the CarMax Home Office (Richmond, VA) and associates will work onsite 4 days per week with the option to work remote on Fridays.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 250 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.