Sr Customer Associate

• Purpose of the Job

The Senior Customer Associate is the first point of contact to address our customer needs and create solutions in the best interest of our customers and Owens Corning. This position collaborates with external customers and internal partners to ensure timely supply of orders. The Senior Customer Associate is a team player, adaptable to change and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team.

Reports to: OEM Supply Team Leader

Job Responsibilities

Servicing our Customers

• Understand and communicate customer expectations throughout the Supply Chain Team, and ensure all services meet customer needs by working with other functions such as the Fabrication Centers, Sales, Planning and Costing
• Take proactive actions to meet customer needs and concerns creating win/win solutions
• Enter orders accurately in alignment with company service guidelines
• Develop close relationships with our customers and understand what it takes to ensure their success
• Develop customer trust by consistently following through on actions and operating with integrity
• Leverage relationships to obtain outside-in market insights
• Leverage product training opportunities

Live the Safety stand, adhere to the safety responsibilities

• Implement a personal safety action plan and review with leader
• Adherence to the Owens Corning safety policies at all times

Job Requirements

Minimum Qualifications

• Undergraduate degree in Business, Supply Chain, Finance or equivalent
• Experience working in a CRM desired
• Previous experience in an ever-changing, fast-paced customer service environment
• Strong attention to detail and ability to work accurately with data
• Excellent collaboration skills with internal team across functions

Preferred experience

• Expert proficiency in Microsoft Office platforms (Excel, Word, Outlook, Teams, Power BI)
• Effective communication skills to influence cross-functionally and cross-culturally
• Ability to lead and influence directly and indirectly

Knowledge, Skills and Abilities

• Supply Chain knowledge
• Initiative to drive process changes to a waste-free environment
• Supportive and adaptive to a change management initiative
• Critical thinking to proactively solve problems

About Owens Corning

Owens Corning is a branded building products leader with three complementary market-leading businesses providing roofing, insulation, and doors primarily for residential markets in North America and Europe. The company operates with an integrated go-to-market strategy and a unique set of OC Advantages - including its iconic brand, unparalleled commercial strength, leading technology, and winning cost position - to help customers win and grow in the market. Owens Corning is committed to helping build better and achieve more through winning partnerships, leading performance, and engaging people. Founded in 1938 and headquartered in Toledo, Ohio, Owens Corning is listed on the New York Stock Exchange (NYSE: OC). For more information, visit www.owenscorning.com.

Owens Corning is an equal opportunity employer. Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18.