Sr. Customer Care Associate (Home Health)

Sr. Customer Care Associate – Home Health (Contract)

Location: Kailua, HI 96734
Contract Dates: May 11, 2026 – August 9, 2026 (13 weeks)
Pay: $736 – $840/week

Schedule:

• Monday–Friday

• 8:30 AM – 5:00 PM (8-hour shift)

• 40 hours per week

• Onsite position

Position Summary & Responsibilities:

• Provide administrative support for Home Health patients and department

• Handle inbound calls from members and healthcare providers

• Assist with claims, referrals, and pre-certification processing

• Verify eligibility and benefits for various health plans

• Enter, update, and maintain accurate records in system

• Research and route claim issues for resolution

Requirements:

• High school diploma/GED preferred

• Associate degree or equivalent experience preferred

• Minimum 2 years relevant administrative/customer service experience preferred

• Strong computer, phone, and organizational skills required

Additional Details:

• Must be able to work fully onsite

• Adheres to Adventist Health compliance and vaccination policies (medical/religious exemptions may apply)