Sr. Customer Collaboration Analyst (Supply Chain)

About us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially.Our US headquarters is based in Chicago's Fulton Market neighborhood with an additional office located in New York City. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. 

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.   

About the role

The Sr. Customer Collaboration Analyst (Supply Chain) is responsible for supporting customer compliance and Order-to-Cash operations across key retail accounts. This role partners closely with Sales, Customer Service, Logistics, Supply Chain, and Finance teams to identify compliance risks, resolve customer deductions and claims, and improve the overall customer experience.

The ideal candidate is highly analytical, customer-focused, and eager to build expertise in retail compliance, customer operations, and order-to-cash processes. This position offers an opportunity to gain exposure to major retail customers while supporting process improvements that drive operational and financial performance.

Key Responsibilities

• Support customer compliance activities across strategic retail customers, including Walmart, Amazon, Costco, Best Buy, Target, and other key accounts.

• Review compliance deductions, chargebacks, shortages, and claims to identify root causes and recommend corrective actions.

• Partner with Sales Account Managers and Customer Service teams to resolve customer issues in a timely manner.

• Monitor customer scorecards, compliance metrics, and operational performance indicators.

• Assist in reviewing customer requirements, routing guides, and contractual obligations to ensure compliance.

• Work closely with Logistics and Supply Chain teams to identify opportunities to improve processes and implement operational controls.

• Support Order-to-Cash execution by monitoring order flow and helping resolve exceptions impacting customer experience.

• Prepare reporting and analysis related to deductions, claims, penalties, compliance trends, and recovery opportunities.

• Partner with Dyson Business Services and internal stakeholders to investigate and resolve customer disputes.

• Identify process improvement opportunities that reduce compliance penalties and improve customer satisfaction.

• Maintain documentation, standard operating procedures, and customer compliance records.

• Support special projects and continuous improvement initiatives across customer operations and supply chain functions.

About you

• Bachelor's degree in Business, Supply Chain, Logistics, Finance, or a related field.

• 2+ years of experience in Customer Operations, Order-to-Cash, Customer Service, Supply Chain, Logistics, Finance, or a related discipline.

• Experience working with retail customers or customer-facing operational processes.

• Strong analytical skills with the ability to identify trends and solve problems.

• Experience managing or supporting deductions, claims, chargebacks, customer disputes, or compliance activities is preferred.

• Strong proficiency in Microsoft Excel and data analysis.

• Experience with SAP or other ERP systems is preferred.

• Excellent communication and stakeholder management skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Customer-focused mindset with strong attention to detail.

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits:

•          401K with up to a 4% match

•          Company paid Life Insurance and AD&D

•          Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

•          Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time

•          Pre-tax Commuter Benefits (applicable areas only)

•          Generous Child Care Leave Program

•          Wellness Program

•          Employee Assistance Program

•          Dyson Product Discounts

Health benefits:

•          Multi-Level Healthcare Coverage Options

•          Vision & Dental Coverage

•          Company paid Short-Term and Long-Term Disability

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information. Dyson is an Equal Opportunity Employer.

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