Analysis Skills, Business Intelligence, Business Plan, Compensation and Benefits, Corporate Law, Cross-Functional, Customer Satisfaction, Customer Support/Service, EEO Regulations, English Language, Financial Reporting, Financial Trend Analysis, Genetics, LinkedIn, Maintenance - Plumbing, Medical Conditions, Microsoft Excel, Microsoft Office, Microsoft Product Family, Military, Multitasking, Non-Profit Funding, Order Management, Problem Solving Skills, Resolve Customer Issues, SAP, Sales, Spanish Language, State Laws and Regulations, Sustainability, Time Management
At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.
Your Role at Delta Faucet
Do you have strong customer service skills and the ability to make data-backed decisions? Are you interested in analysis & reporting, solving problems on the fly, or making impactful decisions which drive account growth? Delta Faucet Company has an excellent opportunity for you to join our Indianapolis corporate Customer Service team! As a Customer Service Analyst, you will be an analytical decision maker who develops cross functional relationships while helping management tackle sophisticated customer requests.
Responsibilities
- Analyze account activity applying SAP, Excel and Microsoft BI
- Make account decisions that drive growth and ease of doing business
- Present to management on account trends and activity
- Build ad hoc reports to support order management
- Use CI to drive reduction in order fill-rate and on-time customer fines
- Develop relationships with key cross functional leaders across all channels
- Use account knowledge to positively represent Delta Faucet Company during customer inquiries and complaint resolution
- Participate in account long and short-term business planning
- Effectively connect with customers, agencies, sales and other departments throughout Delta Faucet
- Lead fines fighting process through fines rebuttals
- Ability to conduct multiple tasks while delivering in a timely and accurate fashion
Qualifications
- Bachelor's degree from a 4-year college or university preferred
- 3+ years of customer service experience; or equivalent combination of education and experience
- Systems proficiency SAP - preferred
- MS Office - required
Why Join Us?
At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You'll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.
Here are some of the benefits we offer for your personal and professional growth:
- Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
- Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.
Company: Delta Faucet Company
Full time
Hiring Range: $56,900.00 - $89,320.00 USD
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Delta Faucet Company (the "Company") is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish
M
Masco Corp
Masco Corporation (NYSE:MAS) is one of the world’s largest manufacturers of brand-name products for the home improvement and building product markets. Our home products include faucets, kitchen and bath cabinets, paints and stains, bath and shower units, spas, showering and plumbing specialties, windows, decorative hardware and decorative lighting products. We have market leading brands in architectural coatings (Behr®, KILZ®), windows (Milgard®, Griffin®, Premier®), plumbing (Delta®, Hansgrohe®, Axor®, Brizo®, Bristan®, BrassCraft®, Cobra®), cabinetry (KraftMaid®, Merillat®, Quality®, Cardell®), bathing (Delta®, Peerless®, Mirolin®, Huppe®), home hardware and other specialty products (Hot Springs Spas®, Brainerd®, Liberty Hardware®) and decorative lighting (Kichler®). For more information on the Masco family of brands, visit www.masco.com.
As a member of the Masco team, you will be joining a company that is a global leader in the design, manufacture and distribution of innovative, branded home improvement and building products. Our culture, which is strengthened by our commitment to diversity and inclusion, will challenge you to reach your full potential within a collaborative, forward-thinking environment. And, our many business units, expansive product lines and well-known leading brands offer you a variety of opportunities to pursue your career goals. We invite you to search our many career opportunities and learn more about Masco Corporation, an Equal Opportunity Employer.