Sr. Customer Service Representative (Bilingual)
CentroMed
San Antonio, TX
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JOB DETAILS
SKILLS
Accounting, Administrative Skills, Balance Sheet, Best Practices, Bookkeeping, Calculators, Calendar Management, Certified Medical Assistant, Co-Payments, Community Health, Community Programs, Community and Social Services, Customer Support/Service, Data Collection, Demographics, Detail Oriented, Diversity, English Language, Flexible Spending Accounts, Funding, Genetics, Healthcare, Healthcare Customer Service, Healthcare Providers, Healthcare Quality, Insurance, Interviewing Skills, Life Insurance, Mathematics, Medicaid, Medical Assistance, Medical Billing, Medical Record System, Medical Records, Multilingual, Nonprofit, Patient Assessment, Patient Care, Primary Care, Quality Management, Reconciliation, Reimbursement, Resource Management, Retirement Plan, Schedule Development, Spanish Language, Team Player, Telephone Skills, Training/Teaching, Vision Plan
LOCATION
San Antonio, TX
POSTED
Today
Senior Customer Service Representative
CentroMed is a 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.
Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full-service health and dental care to all populations, regardless of income limitations.
We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.
We improve lives through improving the well-being of families through high quality, compassionate health care.
RESPECT: We treat all persons with dignity and compassion
INTEGRITY: We build trust through honesty, word and deed
EXCELLENCE: We use best practices to deliver exceptional quality care
AFFORDABILITY: We manage resources to provide affordable health care
TEAMWORK: We work together as a team in the interest of patient care
We are searching for our next SUPER STAR! As the Senior Customer Service Representative you will serve as the primary source of contact for patients at CentroMed clinics and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The Senior CSR is responsible for registration and processing of all patients/families requesting health care services. The Senior CSR also conducts and records patient financial reviews, billings, collections and data summaries relevant to the agency's annual UDS report.
Competitive Compensation
Health, Dental, Vision & Life Insurance
Retirement Plans 403(B)- Company Match Contributions
Basic Life Insurance
Basic Life Insurance for your Spouse & Children
Short & Long-Term Disability
Flexible Spending Account (FSA)
Wellness Employee Assistance (EAP)
Travel Reimbursement
Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected
Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork.
Benefits start after 30 days
Fun & Energetic, Family-Based Environment
Demonstrate proficiency in looking up accounts in the BCA Practice Management system using name, alias, family members, SSN, and account numbers.
Demonstrate proficiency in entering charges for self pay, insurance co-pays, and eligibility programs. Reconcile charges and payments at the end of each day. Maintain error-free balance sheets.
Assist patients and visitors that walk into the clinic. Answer telephones identifying self and name of clinic.
Demonstrate an excellent understanding of insurance and eligibility programs, specifically Ryan White funding streams and Medicaid.
Demonstrate ability to schedule patient appointments according to established protocols.
Maintain 100% self pay collection rate. Collect and secure all payments received at Clinic and abide by Daily Deposit Protocols. Demonstrate proficiency in collection of prior balances.
Perform intake interview on all new patients using a standard registration form and financial packet. Demonstrate proficiency in calculating annual household income. Review and update household's financial and demographic information annually.
Knowledge and complete understanding of the Electronic Health Record.
Follow-up on no-shows as directed by provider.
Provide training to students, clerks, and other personnel.
Determine patient eligibility for participation in special programs (i.e., Part A, Part A MAI, Title V, COPC, Methodist Healthcare Ministries, and others).
Assist with scheduling of clerks to provide adequate coverage for departments.
Maintain excellent personal attire to include uniform and nametag.
Demonstrate excellent attendance and punctuality.
Assist clinical teams in patient assessment via observation and notify clinician in the event of an emergency.
Abide by policies and procedures dictated in the Employee Safety Handbook.
Participate in the agency's Quality Improvement Program.
Other duties as assigned by the immediate supervisor.
The above description is a general statement of required major duties and responsibilities performed on a regular and continuous bases. It does not exclude other duties as assigned.
Education: High School Diploma or equivalent; one year of college or Medical Assistant certification preferred.
Experience: Minimum of one year of administrative experience working in a health care setting. Experience in bookkeeping or accounting preferred.
Strong clerical skills to include keyboarding and a good understanding of basic math. Some computer knowledge and use of calculator.
Must possess mental ability to conduct financial interviews with a better-than-average attention to detail.
Bilingual English/Spanish
CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
About the Company
C
CentroMed
History
El Centro del Barrio (CDB), which began doing business as CentroMed in 2001, was founded in 1971, operating one counseling program for children and adolescents. CDB was an outgrowth of the National Institutes of Mental Health-funded and Our Lady of the Lake University-sponsored Mexican-American Mental Health Education Project, which aimed to increase the number of Mexican-American social workers providing culturally-competent mental health services in San Antonio’s Westside and Southside barrios. Faced with a loss of funding, CDB’s community advisory board opted in 1973 to incorporate as a nonprofit in order to secure the independent funding needed to continue providing services.
In the mid-1970s, medical residents from the School of Medicine at the University of Texas Health Science Center at San Antonio conducted health screenings on a elderly CDB clients, finding a disturbing prevalence of undiagnosed medical conditions. These findings raised awareness among CDB staff and community members of the severe shortage of affordable, culturally competent, and geographically accessible primary care services on the Southside. In 1979 CDB opened its first medical clinic, staffed by one physician and one midlevel provider. The clinic was overwhelmed from the start, and in 1981 CDB opened its flagship medical clinic, the South Park Medical Care Clinic.
Responding to the needs of San Antonio’s most vulnerable residents, CDB has expanded steadily ever since. The first dental clinic was opened in 1987, with the opening of the OB-Gyn/perinatal clinic following in 1988. The Health Care for the Homeless program, through which CDB now co-locates clinics with six area homeless shelters, started in 1989. The Ryan White program, which provides early intervention services for people recently diagnosed with HIV infection, was begun in 1992, as was the Somerset Rural Clinic, serving an area in far southern Bexar County with no other physician services. The Lanier Student Health Center, which serves 14 elementary, middle, and high schools with high rates of poverty, dropout, and teen pregnancy, opened in 1994. The South Park Dental Clinic opened in 2000, and the Southside Clinic followed in 2001.
Several important partnerships were forged over the decades. In addition to the significant federal support received for the Community Health Center, Health Care for the Homeless, and Ryan White programs, CDB became affiliated with the United Way of San Antonio and Bexar County in 1980, and United Way continues to provide significant support for a number of CDB programs. A partnership with Methodist Healthcare Ministries, begun in 1996, provides major support for care of the low-income uninsured, including the homeless. Affiliation in 1997 with the University Health System allows CDB to provide a primary care medical home for patients enrolled in CareLink, the public health care program for the low-income and uninsured. CHRISTUS Santa Rosa Health Care is a major partner in the care of uninsured pregnant women and infants. A partnership with the Kronkosky Charitable Foundation has allowed CDB to build the South Park Dental Clinic and implement the Precious Minds parenting education program in 2002. A number of other federal, state, and local partnerships have provided CDB with funding and in-kind support, and have allowed CDB to integrate services across disciplines and systems.
Commitment to Customer Service
Our consumer-majority Board of Directors monitor and ensure that customer service is evident at all service sites.
Mission
CentroMed is an integrated primary care clinic that provides accessible services of superior quality.
Vision
CentroMed will be a Premier Primary Care Clinic recognized for quality customer service, clinical excellence, comprehensive care and responsiveness to community needs.
Values
Respect: Committed to treat all persons with dignity and compassion.
Integrity: Committed to build trust through honesty, word and deed.
Development: Committed to personal and professional growth.
Excellence: Committed to superior performance, quality care, creative thinking and teamwork.
Stewardship: Committed to maximize our human & financial resources for the care of our community, especially medically underserved residents.
Organizational & Professional Credits
Accredited, The Joint Commission
Member Agency, United Way of San Antonio and Bexar County
Member, Texas Association of Community Health Centers
Member, National Association of Community Health Centers
Member, Community Health Network of South Texas
COMPANY SIZE
500 to 999 employeesINDUSTRY
Healthcare Services
FOUNDED
1971
WEBSITE
https://centromedsa.com/