Sr. Customer Services Coordinator

Description

• Manage Key Customer Accounts’ (as defined by Sales and Leadership tams) orders throughout the “Order to Cash” process utilizing SAP ERP system.
• Assist Director of Customer Operations on collecting specific KPI’s and reporting to Senior Leadership
• Work directly with other Coordinators as first point of contact to resolve SAP issues related to missing or incorrect data to ensure accurate and timely communications to customers
• Initiate and/or attend project teams to address and resolve SAP data functions to increase internal and external customer satisfaction, i.e. EDI, ZCMIR, Auto Emails, COA’s
• Manage customer adherence to contracted pull rates and annual volumes to ensure contracts are fulfilled.
• Enter and/or assist with customer sample and technical document requests.
• Compile periodic/standard reports for internal and external customers.   including but not limited to; open/pending orders, position reports (orders/needs & longs), and month end close reports.
• Post sales invoices (billing), debit and credit notes.
• Process deductions and claims, coordinate and expedite the collection or clearing of these deductions.
• Facilitate the execution of required International shipping documents, letters of credit, etc.
• Facilitate and drive specific customer requests.
• Direct interaction with customers to include periodic meetings and site visits where travel could be required.
• Assist in creating and maintaining business processes and best practices.
• Proactively communicate and develop strong business relations with Customers, Business Directors, plants, credit, customer finance, carriers, quality assurance, and logistics.
• Liaise with the Olam Global Business Services (OGBS) team to handle issues and resolve exceptions.
• Perform other duties as assigned.

• High School Diploma is required. Bachelor’s Degree is preferred.
• Three (3) years of logistics/customer support experience is required. Experience with a trading company is preferred. ERP system experience is required, SAP is preferred.
• Advanced Knowledge of industry practices, terminology, and settlement process is preferred.
• Strong practical accounting, analytical and organizational skills are required.
• Above proficient in Microsoft Office products including Excel, Outlook, and Word is required.
• Strong communication skills, both verbal and written, are required.
• Ability to work independently as well as with a team is required.
• Capacity to multi-task and switch between tasks fluidly while setting and adhering to deadlines is required. Must be able to problem solve and handle multiple tasks effectively.