Sr Customer Success Manager - OEM

CDK

Austin, Texas(remote)

JOB DETAILS
SKILLS
Automotive Industry, Best Practices, Business Operations, Cloud Computing, Compensation and Benefits, Customer Experience, Diversity, Financial Operations, Independent Software Vendor (ISV), Maintenance Services, Marketing, OEM (Original Equipment Manufacturer), Partner Sales, Performance Metrics, Product Documentation, Risk Analysis, Risk Management, Sales, Sales Prospecting, Software as a Service (SaaS), Strategic Planning, Trend Analysis
LOCATION
Austin, Texas
POSTED
1 day ago
Remote: This is a remote position; however, candidates located in the Pacific or Mountain Time Zones are preferred

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary

The Sr Customer Success Manager - OEM partners closely with Sales, OEM/ISV customers, and internal stakeholders to drive measurable success and long-term value through CDK solutions. This role is responsible for defining success outcomes, establishing key performance indicators (KPIs), and developing strategic roadmaps that align with customer goals. Acting as a trusted advisor, the CSM provides product expertise, guides customers on best practices, and ensures effective adoption and utilization of CDK solutions.

Responsibilities & Essential Functions
  • Partners with Sales to define and identify success outcomes and KPIs from an OEM/ISV customer point of view for their assigned projects or initiatives.
  • Develops a roadmap to deliver these success outcomes and target KPIs.
  • Assists OEMs/ISV customers with defining project/initiative strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals.
  • Fields questions and direct clients to appropriate support resources
  • Maintains pre-established relationships and assists in building/creating new relationships with OEM/ISV management. Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor.
  • Assesses risk factors, identifies risk mitigation strategies to ensure continued success. Works with Sales and Marketing to create prospecting opportunities.
  • Prepares client specific reports and presentations for the purposes of educating and driving growth in the client's organization. Contributes and presents content in Strategic Business Reviews. Identifies trends

    CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

    • Paid Time Off (PTO)
    • 401K Matching Program
    • Tuition Reimbursement

    At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

    CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

    Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

About the Company

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CDK