Sr. Customer Support Representative

Belcan

Bethel, CT

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JOB DETAILS

SALARY

SKILLS

Accounting, Aerospace and Defense, Analysis Skills, Business Development, Communication Skills, Contract Management, Contract Negotiation, Contract Review, Corporate Law, Corrective Action, Cross-Functional, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Customer/Consumer Behavior, Federal Laws and Regulations, Finance, Forecasting, High School Diploma, Leadership, Logistics, Major Accounts, Manufacturing Operations, Market Trend Analysis, Marketing, Metrics, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Negotiation Skills, Order Processing, Order/Customer Fulfillment, Organizational Skills, Pricing, Problem Solving Skills, Project/Program Management, Proposal Writing, Quality Engineering, Regulations, Request for Proposals (RFP), Revenue/Sales Reporting, Root Cause Analysis, Sales, Sales Management, Shipping Operations, Supply Chain, Time Management, Trend Analysis, Vendor/Supplier Quality Management

LOCATION

Bethel, CT

POSTED

3 days ago

Job Title: Sr. Customer Support Representative Location: Bethel, CT Zip Code: 06801 Duration: 12 Months Pay Rate: $45/hr. Keyword's: #Betheljobs; #CustomerSupportRepresentativejobs; Start Date: Immediate We provide a competitive pay and benefits package. This position is offering a pay rate of $45/hr. however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. Position Overview: The Senior Customer Support Representative oversees and manages a portfolio of accounts such as OEM, airlines, MRO, and distribution partners worldwide. Account responsibilities include developing strong relationships with customers, connecting with key business contacts, executives and stakeholders, forecasting, reviewing and preparing RFQ/RFP, negotiation, sales reports and other metrics. The Senior Customer Support Representative will also oversee the entire fulfillment process for their accounts from order processing to shipping and logistics, answer client queries and identify trends and new business opportunities among existing and new customers. In this role, you will liaise with cross-functional internal teams including Contract, Pricing, Supply Chain, Quality, Engineering, Finance/Accounting/Credit, Sales/Marketing, Manufacturing/Operations, and Shipping to meet and improve the entire customer experience. The role requires account management and excellent communication skills, time management, analytical thinking to understand customer behavior, and creation of long-lasting business relationships with our customers. Making what matters work at we take the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It"s where bold, bright professionals like you can reach your full potential-and where you can help us reach ours. In this function you will: - Serve as the Point of Contact for customer account management matters. - Strong communication skills with internal and external customers - Build and maintain strong, long-lasting client relationships. - Review contract, RFQ/RFP, coordinate with other functions internally to fully understand the requirements and prepare the quotes/proposals accordingly. - Support gate reviews, contract negotiations, Customer Program Reviews and Audits as necessary. - Lead onsite meetings, telecons, proposal kick off and tag-ups to meet the customers" goals and objectives. - Understand forecast to satisfy customer requirements and manage stock and rotable pool. - Ensure the timely and successful delivery schedule and clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. - Review customer claims and provide analysis for Finance/Accounting. - Communicate effectively with customer on quotes, order status, TAT and issues. - Negotiate and follow-up strategically with customers to obtain approvals on quotes and delivery schedule. - Coordinate recovery plans for delinquent performances and analyze root cause and determine corrective action plans for issues. - Stay on top of industry changes and market trends applicable to customers and develop new business opportunities with existing customers and/or identify areas of improvement to meet customer needs. - Provide metrics and status for major accounts to the site Leadership Team. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger. Required (Basic) Qualifications: - Bachelor"s degree from an accredited institution with a minimum of three (3) years of experience in account management, contract administration, customer service, project management, quality or supply chain in manufacturing, operations or aerospace environment OR, in lieu of a bachelor's degree, a high school diploma or General Education Degree (GED) from an accredited institution with a minimum of 10 years of experience in account management, contract administration, customer service, project management, quality or supply chain in manufacturing, operations or aerospace environment. - Must be legally authorized to work in the United States without company sponsorship. - This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S person as a U.S Citizens, U.S Permanent Resident (i.e. "Green Card Holder"), Political Asylee, or Refugee. - No relocation benefit is offered for this position. Only candidates residing within the immediate geographical area (50 miles of 90039) will be considered for this position. Position Criteria: - Must be well organized and have a history of managing customer programs. - Proficient in proposal/contract, terms and conditions, preparation, negotiation and management (compliance matrices). - Familiarity with major aerospace customers and affiliates. - Leadership, teaming, team problem solving, program management and time management skills. - Proficient with MS Project, Word, Excel, PowerPoint, MS Outlook, Basic Internet. - Understanding of federal laws, and corporate and project finance. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder', Political Asylee, or Refugee. Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

About the Company

Belcan

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