About the roleThe Platform Engineering (PE) team is responsible for the end-to-end build, scale and management of the infrastructure required to operate Netskope products and services. Within PE, the Data Center Infrastructure team is responsible for building and deploying the network infrastructure and data centers that support the Netskope Cloud Security Platform.What's in it for youNetskope is looking for a Data Center Infrastructure Engineer that is highly proficient in the deployment and maintenance of data center equipment including servers, switches, power distribution units, as well as all related cabling and connectivity. The Ideal candidate has spent a large amount of time in data centers and is able to delegate some tasks to remote hands engineers. They should have experience with high-density production environment data center configurations with excellent hardware break/fix troubleshooting skills. Working at scale is a must, as Netskope has 100+ POPs globally with more getting deployed every year. Netskope's DCI/Deployment team requires you to have the ability to work autonomously through routine tasks while working cross-functionally with other internal and external teams for larger initiatives. Work in the evenings and weekends will be required occasionally as well as participation in an on-call rotation since this is a customer facing production environment.What you will be doingCoordinate data center remote hands to perform various hardware troubleshooting tasks like replacing power supplies, memory modules, drives, cables, motherboard, etcWork with various vendors to receive and verify new equipment for BOM'sCreate data center diagrams and rack elevationsOccasionally travel to local and remote data center locations for break/fix hardware replacements or other projects (passport is required)Coordinate with internal service owners to schedule downtime for server component replacementsSubmitting LOA to colocation vendors to activate new transit circuitsRun validation tools to confirm rack server to switch connectivity pre and post shipmentMaintain an updated inventory of spare parts and accessories at each data centerStandardized documents, references, and procedures that explain common recurring tasks in data centersWork with internal teams on Jira projects to complete tasksOpen tickets for shipping and receiving equipment to and from remote data centersPoint of contact for data center hardware related projectsAttend weekly meetings to provide updates on projects and tasksRequired skills and experienceKnowledge of industry structured cabling standards and best-practicesExperience working with copper and fiber cables (CAT6, SFP+, QSFP+, LC, SC)Shipping and receiving equipment to and from remote data centersMeticulous attention to detail and inventory organizational skillsProject and team management experience8+ years of on-prem large scale data center experience supporting the data center equipment and/or infrastructure (Power, Space, Cooling, Equipment)Experience setting up RAID, IPMI, and BIOS configurationsData center support including rack, stack, and cabling infrastructureHands-on experience with break/fix and building servers (bare metal chassis, adding motherboard, CPU, RAM, drives, cables, etc)Expert level hardware troubleshooting experience with Supermicro, Opengear, Arista, Juniper.Power consumption understanding (3-phase, single-phase, KW, KVA)Deep linux understanding with experience using ssh, bash, scp, grep, awkDesired Tools and Skillset:DCIMLinuxZabbixJiraConfluenceGitHubGoogle Sheets/DocsSumoLogicBonus Points:FedRAMP/PBMM and other government compliancesEducationBachelor's Degree or higher in Computer Science, Engineering, or a combination of comparable education and experience typically obtained by 5 or more years of related work experience.#LI-SC1