Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Responsible for hankding mortgage accounts to ensure all title resolution, contested, senior lien monitoring and non- monetary default activities follow all state and federal laws. Perform a variety of default loan servicing tasks within timelines and workflow processes on files. Processes are managed in accordance with established work rules, goals & objectives to improve timeline and attorney performance
Default Loan Servicing Specialists perform duties related to early-stage, late-stage, reporting, and litigation in the default loan servicing process.

WHAT YOU'LL DO

• Experiencedteammembertomanagethehighriskportfolioassociatedwiththepositiontoensurecompliancewith regulatory guidelines.
• Oversightofcounsel’slegalproceedingsinthejurisdictiontoensureappropriateactionistakeandallmilestonesare met.
• Servicemortgageaccountstoensureavarietyofforeclosure,andbankruptcy,andescalatedactivitiesareprocessedin compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines.
• Actasrepresentativetothecompanyinwitnesscapacityformediations,settlement,non-jurytrials,jurytrialsand depositions.
• Responsible for servicing mortgage accounts to ensure the foreclosure and bankruptcy are processed in compliance withallstateandfederallaws,whilemaintainingcompliancewithInvestor,Insurer,Agency,andcompanyguidelines.
• Conductscomplete reviews of filesto ensure all defaulttime frames have been met.
•   Managesdefaultproceedingsonassignedcasesbyinteractingandinstructingvariouspartiessuchasmortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with the default process.
• Monitorsattorneyperformancebyreviewingallproceedings,recordsandtimeframesinadditiontoworkingallsystem/ database activities throughout the default process.
• Auditaccountsforexpensecomplianceandensuresproperapplicationtosystemof record
• Performrequiredresearchonanyloanwithquestionableitemssuchastheapplicationofpayments,propernotification, and any other situation that may arise
•   Manageexceptionreportingusedaskeycontrolsforminimizingrisk.Trackstrendsandrecommendsprocess improvements
• Experiencedteammembertomanagethehighriskportfolioassociatedwiththepositiontoensurecompliancewith regulatory guidelines.
• Oversightofcounsel’slegalproceedingsinthejurisdictiontoensureappropriateactionistakeandallmilestonesare met.
• Servicemortgageaccountstoensureavarietyofforeclosure,andbankruptcy,andescalatedactivitiesareprocessedin compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines.
• Actasrepresentativetothecompanyinwitnesscapacityformediations,settlement,non-jurytrials,jurytrialsand depositions.
• Responsible for servicing mortgage accounts to ensure the foreclosure and bankruptcy are processed in compliance withallstateandfederallaws,whilemaintainingcompliancewithInvestor,Insurer,Agency,andcompanyguidelines.
• Conductscomplete reviews of filesto ensure all defaulttime frames have been met.
• Managesdefaultproceedingsonassignedcasesbyinteractingandinstructingvariouspartiessuchasmortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with the default process.
• Monitorsattorneyperformancebyreviewingallproceedings,recordsandtimeframesinadditiontoworkingallsystem/ database activities throughout the default process.
• Auditaccountsforexpensecomplianceandensuresproperapplicationtosystemof record
• Performrequiredresearchonanyloanwithquestionableitemssuchastheapplicationofpayments,propernotification, and any other situation that may arise
• Manageexceptionreportingusedaskeycontrolsforminimizingrisk.Trackstrendsandrecommendsprocess improvements

WHAT YOU'LL BRING

Knowledge and Skills/Technology Used

• High School diploma or equivalent, Paralegal Degree or Certificate preferred
• College preferred
• 3 + years of directly related experience such as Mortgage Litigation, Mortgage Servicing, Mortgage Title Resolution, legal and/or financial
• Good verbal and written communication skills
• Extreme attention to detail and ability to adhere to strict guidelines and procedures
• GSE and Government experience preferred
• MSP and LoanSphere experience preferred
• Proficient in Microsoft Word, Excel and PowerPoint
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and
• Microsoft Outlook experience preferred
• Strong attention to detail and ability to adhere to strict guidelines and procedures
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to effectively coach, motivate and lead team members
• Strong written and verbal communication skills
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Pay Range: $30.91 - $41.20 Hourly, Remote

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.