Stefanini, Inc logo

Sr. Deskside Technician

Stefanini, Inc
  • Houston, TX
    1 day ago

    Job Description

    Who we are
    Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
                                  
    What will you do?
    • Supporting IT equipment in large corporate environment
    • Desktop/laptop tech support (Mac and PC)
    • Windows 11 operating systems
    • Support mobile devices, printers, scanners, wireless, VPN, etc.
    • IMAC Support - IT equipment Install/Move/Add/Change
    • Maintain repairs, spare parts, and components
    • Research and troubleshoot problems
    • Maintain system configurations and documentation
    • Track and resolve customer incidents and requests through the client's ticketing tool
    • Troubleshoot and resolve hardware and software issues for Windows devices
    • Backup, restoration, and migration of user data
    • Smart Hands support with networking, server, and telecommunications technologies
    • Printer and peripheral device support
    • Inventory management of IT assets including asset auditing
    • Ability to research and follow appropriate KB articles
    • Ability to work on-call and other after-hours support needs
    • May provide Executive support
    • Various other tasks associated with deskside services
    • May need to be available to provide support at other client locations as needed
    • Other duties as assigned
     



    Experience troubleshooting complex issues at L3 support level.
    SCCM/Intune troubleshooting and/or packaging knowledge
     Powershell scripting experience
    JAMF/Apple knowledge

    What you'll get
    • Work with brilliant minds, often within a global capacity;
    • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
    • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
     
    Why we're different
    • Brazilian and privately owned company;
    • Agility, flexibility, and innovation are in our DNA;
    • Flat organizational structure which enables faster communication and decision making;
     
    #LI-LG1
    #LI-ONSITE
     



    Numbers & Facts

    LocationHouston, TX
    IndustryComputer/IT Services
    Company Size10,000 employees or more
    Year Founded1987
    Websitehttp://www.stefanini.com

    About Company

    Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

    With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.

    Skills

    • Apple Macsunmatched
    • Apple iMacunmatched
    • Asset Managementunmatched
    • Consultingunmatched
    • Customer/Client Researchunmatched
    • Data Migrationunmatched
    • Data Recoveryunmatched
    • Desktop PCunmatched
    • Document Scannersunmatched
    • Documentationunmatched
    • Executive Assistant Skills unmatched
    • Financial Auditunmatched
    • Fortune 1000 Customersunmatched
    • Help Deskunmatched
    • Identify Issuesunmatched
    • Information Technology & Information Systemsunmatched
    • Information Technology Outsourcingunmatched
    • Inventory Managementunmatched
    • Knowledge Baseunmatched
    • Laptop PCunmatched
    • Management of Information Systems/Technology (MIS)unmatched
    • Microsoft Windows Operating Systemunmatched
    • Mobile Devicesunmatched
    • Network Supportunmatched
    • On Callunmatched
    • Peripheral Hardwareunmatched
    • Printersunmatched
    • Problem Solving Skillsunmatched
    • Recruiting Strategyunmatched
    • Research Skillsunmatched
    • Software Developmentunmatched
    • System Center Configuration Manager (SCCM)unmatched
    • System Integration (SI)unmatched
    • Systems Administration/Managementunmatched
    • Systems Maintenanceunmatched
    • Technical Supportunmatched
    • Telecommunicationsunmatched
    • VPN (Virtual Private Network)unmatched
    • Wireless Communicationsunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder