Sr Desktop Support

Job Title: Sr Desktop Support

Location: Richmond, VA 23219 (Onsite - 5 days/week)

Duration: 10+ months Contract with high possibility of extension

Interview mode: Both Web Cam and In Person Interview

Job Description:

About The Role:

Client seeks qualified resource to be responsible for:

• Considerable knowledge of Microsoft Operating systems; Windows 11 or higher.
• Working knowledge of MS Office including Outlook and MS365.
• Considerable knowledge of pc hardware, peripherals & networks
• Considerable knowledge of Laptop Refresh
• Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
• Excellent troubleshooting skills
• Ability to perform software installations, configurations and troubleshooting hardware and software.
• Considerable knowledge of SCCM/SMS

Required Skills:

• Strong working knowledge of computer systems, hardware, and software, including drivers and bios
• Excellent problem-solving, analytical, and team-working skills
• Demonstrated ability to obtain feedback from customers to improve training methods.
• Running reports and analyzing common complaints and problems.
• Excellent communication and interpersonal skills.
• An openness to learning new technologies.