Powering the world's payments ecosystem
ACI powers the payments ecosystem - globally, and you power ACI. You'll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success. ACIers - in all roles and levels - are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.
As a Sr Director Enterprise Platforms & Transformation in Omaha, NE or Norcross, GA you will join a diverse, passionate team, dedicated to powering the world's payments ecosystem!
Job Purpose
The Senior Director, Enterprise Platforms & Transformation is the leader responsible for transforming ACI's corporate application ecosystem starting with Salesforce and Atlassian Cloud to drive meaningful business outcomes across internal departments such as Commercial, Finance, HR, and Product Development/Engineering.
This role is accountable for delivering large-scale platform modernization across thousands of users, consolidating and rationalizing complex Jira and Confluence footprints, and elevating Salesforce into a strategic commercial engine spanning CRM, CPQ, and future Revenue Cloud Advanced (RCA).
This leader will define multi-year strategy, orchestrate transformation delivery, partner deeply with business executives, direct partner services engagements, and embed a governance model that ensures adoption, data integrity, and operational excellence.
The role focuses on transformation, while working closely with operational leaders who manage BAU execution.
Essential Functions and Responsibilities
Enterprise Platform Transformation Strategy Own end-to-end platform strategy for Salesforce, Atlassian Cloud, and related enterprise systems. Develop a multi-year transformation roadmap aligned to commercial growth, engineering velocity, financial controls, workforce efficiency, and operational maturity. Establish and maintain an enterprise governance model covering architecture, data standards, change management, release management, intake/prioritization, and quality controls. Assess platform health, technical debt, and long-term risk; recommend modernization and rationalization initiatives.
Salesforce Transformation (CRM, CPQ, RCA Roadmap) Lead transformation of Salesforce into a high-performing commercial platform supporting: Pipeline visibility, forecasting accuracy, opportunity management, seller productivity. Service/Support workflows (if applicable). CPQ: quoting optimization, pricing governance, approval workflows. Quote-to-cash automation, billing intelligence, revenue recognition workflows. Design and implement Salesforce roadmap with clear business outcomes. Ensure Salesforce integrates seamlessly with Finance, Product catalog, entitlements, operations, and customer systems.
Atlassian Cloud Migration & Enterprise Governance Lead transformation of Atlassian ecosystem across thousands of users, dozens of projects, and a complex plugin footprint. Oversee large-scale migration from legacy on-prem Jira/Confluence systems into Atlassian Cloud, including: Instance consolidation Plugin rationalization Workflow standardization Permission model redesign Automation strategy Custom field and schema standardization Data migration and testing frameworks Drive rollout of enterprise templates, project taxonomies, dashboards, space architecture, reporting structures, and governance standards. Ensure engineering and product teams adopt standardized workflows while enabling configurable but controlled flexibility.
Partner & Vendor Relationship Leadership Serve as the executive owner of all external partner relationships related to Salesforce and Atlassian transformation. Define partner strategy: vendor selection, RFPs, SOW creation, delivery oversight, and performance management. Lead joint-delivery models where partner resources work side-by-side with internal engineering, admins, architects, and operations teams to deliver transformation outcomes. Ensure partners bring best practices, accelerators, and measurable value; hold them accountable to scope, quality, and timelines. Optimize license management, contract negotiations, and roadmap alignment in partnership with Procurement and Finance.
Business Stakeholder Leadership (Commercial, Finance, HR, Product/Engineering) Act as a trusted advisor to business executives, ensuring platforms support key functional outcomes: Commercial: forecasting accuracy, sales cycle efficiency, lead-to-cash automation Finance: controls, audit, revenue/billing integration alignment HR: workforce workflows, permission lifecycle, onboarding/offboarding, training Product Development & Engineering: agile/DevOps workflows, sprint reporting, engineering productivity signals Lead enterprise steering committees; ensure consensus on priorities, business value, timing, and resource needs. Translate business strategy into platform capabilities and measurable outputs.
Delivery Excellence & Change Management Oversee multi-stream programs with structured program governance. Implement predictable delivery methodology including: Sprint/iteration management Release management UAT cycles Cutover plans Adoption measurement Drive organization-wide training, communications, change reinforcement, and success metrics. Embed KPIs for usage, adoption, stability, data integrity, and value realization.
Leadership & Organizational Development Lead, mentor, and develop a high-performing team. Create clarity of accountability between transformation teams and BAU operations. Foster a culture of innovation, collaboration, discipline, and customer-centricity. Perform other duties as assigned.
Qualifications
Preferred Qualifications
Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.
About ACI Worldwide
ACI Worldwide is a global leader in mission-critical, real-time payments software. Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omn-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with a local presence to drive real-time digital transformation of payments and commerce.