Sr. Director Client Delivery

Cotality

Oxford, Mississippi

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JOB DETAILS

SKILLS

Automation, Best Practices, Brokerage, Budget Management, Business Administration, Business Skills, Business-to-Business (B2B), Computer Science, Continuous Deployment/Delivery, Continuous Improvement, Cross-Functional, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Customer/Client Research, Ecosystems, Employee Retention, Enterprise Applications, Leadership, Machine Tool, Matrix Management, Mentoring, Metrics, Onboarding, Operational Improvement, Organizational Development/Management, Performance Analysis, Performance Metrics, Performance Reviews, Process Improvement, Product Development, Real Estate, Retention Programs, Risk, Root Cause Analysis, Sales Support, Service Level Agreement (SLA), Software as a Service (SaaS), Strategic Planning, Succession Planning, Talent Management, Team Lead/Manager, Team Player

LOCATION

Oxford, Mississippi

POSTED

4 days ago

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

The Senior Director, Client Delivery is a key senior leader responsible for shaping and executing the strategic direction of client delivery for real estate broker operations. This role ensures the seamless implementation of complex solutions, fosters long-term client relationships, and drives operational excellence across a portfolio of high-impact engagements for our real estate broker solutions . The Senior Director leads a team of senior delivery professionals and collaborates cross-functionally with internal stakeholders to elevate service quality, accelerate time-to-value, and deliver measurable business outcomes for our clients.

This role requires a strong leader who combines deep delivery expertise with a strong business acumen to influence product development, streamline delivery methodologies, and scale client operations efficiently within a matrixed, high-growth environment.

Key Responsibilities:

Leadership & Strategy

Define and execute the strategic vision for client delivery, aligned with organizational goals and growth initiatives.
Serve as a senior member of the delivery leadership team, contributing to company-wide planning, budgeting, and performance reviews.
Partner with product, technology, and customer success teams to evolve delivery frameworks, methodologies, and client onboarding experiences.
Foster a culture of high performance, innovation, and continuous improvement across delivery operations.

Client Delivery Oversight

Oversee end-to-end delivery for the most complex client projects, ensuring successful outcomes related to scope, timeline, and quality.
Serve as an executive sponsor and escalation point for strategic client relationships and high-risk engagements.
Implement delivery best practices and governance frameworks to ensure repeatable, scalable success across teams and projects.

Team & Organizational Leadership

Lead, mentor, and grow a high-performing team of managers and delivery professionals.
Drive organizational development initiatives including talent acquisition, succession planning, and capability building.
Champion a diverse, inclusive, and collaborative work environment that drives employee engagement and retention.

Client Engagement & Advocacy

Cultivate trusted advisor relationships with key clients, ensuring a deep understanding of their business goals and how our solutions can accelerate their success.
Collaborate with Customer Success and Sales leadership to support client renewals, expansions, and retention strategies.
Embed structured mechanisms to capture and act on client feedback to inform product enhancements and service improvement.

Operational Excellence

Monitor and report on KPIs, delivery metrics, and SLAs to track performance, quality, and efficiency.
Identify and eliminate delivery bottlenecks, inefficiencies, and risks through root cause analysis and proactive planning.
Drive automation, process improvements, and tooling enhancements to optimize delivery scalability and consistency.

Job Qualifications:

Bachelor's or Master's degree in Business, Computer Science, Engineering, or a related field; MBA preferred.
15+ years of experience in client delivery, implementation, or customer success roles within SaaS, enterprise software, or B2B technology environments.
7+ years of senior leadership experience leading cross-functional delivery teams in a matrixed organization.
Proven experience managing large-scale, complex enterprise implementation

About the Company

Cotality

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