Sr. Director Solution Delivery

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Sr. Director, Solution Delivery leads the Information Technology organization's project and program delivery function, overseeing the full lifecycle of enterprise technology initiatives from intake through deployment and stabilization. This role is accountable for building and maturing a scalable delivery organization - encompassing project/program management, business analysis, and delivery governance - that reliably translates business strategy into technology outcomes across United Site Services' operating locations.

The Sr. Director partners closely with IT leadership, business unit stakeholders, and third-party vendors/implementation partners to ensure initiatives are delivered on time, within budget, and to the quality standards required by a fast-growing, multi-site services business.

Essential Functions

• Own end-to-end delivery of the IT project portfolio, including ERP, field service/route management, CRM, data & analytics, and infrastructure initiatives, ensuring alignment with business priorities and enterprise architecture standards.
• Build, lead, and develop a high-performing Solution Delivery team (program/project managers, business analysts, and scrum masters), establishing career paths, performance standards, and staffing plans.
• Establish and continuously improve delivery methodology, governance, and PMO standards (Agile, Waterfall, and hybrid), including intake, prioritization, resource capacity planning, and portfolio reporting.
• Serve as the primary escalation point for at-risk projects; proactively identify, communicate, and mitigate scope, schedule, budget, and quality risks to executive stakeholders.
• Partner with the CIO and IT leadership team to translate the enterprise technology roadmap and business strategy into an executable, prioritized delivery plan.
• Manage relationships with systems integrators, software vendors, and consulting partners; oversee statements of work, contract deliverables, and vendor performance.
• Own the IT capital and project expense budget for the delivery portfolio, providing accurate forecasting, financial tracking, and ROI/benefits-realization reporting to Finance and executive leadership.
• Drive change management and organizational readiness activities in partnership with business sponsors to maximize adoption of new systems and processes across field and corporate teams.
• Define and report portfolio-level KPIs and delivery metrics (on-time/on-budget performance, quality, value realized) to the CIO, executive leadership, and the Board as required.
• Champion continuous improvement of delivery practices, tooling (e.g., PPM/Agile platforms), and cross-functional collaboration between IT, Operations, Finance, and Sales.

SUPERVISORY RESPONSIBILITIES

Directly manages a team of Project/Program Managers, Business Analysts, and Delivery Leads (typically 6-12 direct/indirect reports); carries out supervisory responsibilities in accordance with company policies, including hiring, coaching, performance management, and professional development.

Qualifications

EDUCATION

• Minimum: 4 Year / Bachelors Degree in Information Technology, Computer Science, Business Administration, or a related field
• Preferred: Graduate Degree - MBA or advanced degree

EXPERIENCE

• 10+ years of progressive experience in IT project/program delivery, with 5+ years in a senior leadership role overseeing an enterprise delivery function or PMO

ADDITIONAL KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated experience delivering large-scale ERP, field service, or enterprise systems implementations within a multi-site or distributed operating environment.
• Experience operating within a private-equity-owned or high-growth, acquisitive organization is a plus.
• PMP, PgMP, Certified ScrumMaster (CSM), or SAFe certification preferred.
• Strong command of both Agile and traditional project delivery methodologies, with the judgment to apply the right approach by initiative.
• Proven ability to build and scale a delivery organization, including process design, governance frameworks, and team development.
• Executive-level communication and stakeholder management skills; able to translate technical concepts for non-technical business audiences and influence at the C-suite and Board level.
• Strong financial acumen, including budget ownership, vendor contract management, and business-case/ROI development.
• Sound judgment in risk identification and issue escalation; comfortable operating in ambiguity and driving clarity under pressure.
• Experience with PPM/Agile tooling (e.g., Smartsheet, Jira, MS Project, Azure DevOps) and portfolio reporting.

Physical Requirements

• Sit while answering phones or reply to emails: Constant
• Use hands and fingers to handle, control or feel objects tools or controls: Frequent
• Repeat the same movements when entering data: Frequent
• See details of objects that are less than a few feet away: Frequent
• Understand the speech of another person: Frequent
• Focus on one source of sound and ignore others: Frequent
• Hear sounds and recognize the difference between them: Frequent
• See differences between colors, shades and brightness): Frequent

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Salary Range

$174,100.00 - $261,100.00 / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.