Sr. End User Services Specialist Broomfield, CO

Requirements:

• A+ certified or similar (preferred)
• 7+ years experience supporting/administering desktop/mobile operating systems and enterprise user accounts
• Hands-on using helpdesk ticketing systems (ManageEngine, ServiceNow, JIRA, etc.) to manage customer requests
• Experience administrating and supporting Windows 10 Enterprise, Bitlocker, Office 365 (OneDrive, Teams, Outlook)/Office Suite, Active Directory, SCCM, Microsoft Edge/IE, Single Sign On, MFA, troubleshooting group policy
• Experience with Exchange Online mailbox management, calendaring, and synching across multiple clients
• Experience with iOS 12+ and Android including setup, provisioning, account changes
• Team player and open to learning & mastering new IT concepts
• Associates Degree in a technology related field or equivalent experience.
• Is very comfortable with desktop hardware concepts and skills including RAM module speed, generation, form factor, installation, replacement; storage device types, form factors, speeds, interfaces, installation, replacement; processor generations, speeds, and families; display interfaces.
• Have a solid grasp of software concepts and skills including basic TCP/IP addressing & networking concepts, network printer connectivity & driver architectures, and supporting users via screen sharing platforms
• Have a strong troubleshooting mindset; ability to understand symptoms as reported by clients, translate into potential causes, identify root cause, and logically approach potential fixes and/or workarounds.
• Excellent written and verbal communications skills and problem-solving skills
• Possess a security minded focus, including strong password management in an enterprise level environment
• Some travel required