Sr. End User Support Specialist Billerica, MA

Requirements:

• 7+ years experience supporting/administering desktop/mobile operating systems and enterprise user accounts

• Associates Degree in a technology related field or equivalent experience or A+ certified or similar

• Hands-on using helpdesk ticketing systems (ManageEngine, ServiceNow, JIRA, etc.) to manage customer requests

• Experience administrating and supporting Windows 10 Enterprise, Bitlocker, Office 365 (OneDrive, Teams, Outlook)/Office Suite, Active Directory, SCCM, Microsoft Edge/IE, Single Sign On, MFA, troubleshooting group policy

• Experience with Exchange Online mailbox management, calendaring, and synching across multiple clients

• Excellent written and verb