Serves as a primary technical resource and subject-matter expert supporting the Unified Endpoint Management (UEM) environment. This role configures, maintains, and troubleshoots WorkSpace One, Microsoft Intune, and/or Jamf, develops automation scripts, supports mobile and workstation endpoints, and collaborates with multiple organizations to manage the full lifecycle of endpoint devices.
Position requires on-site support.
Responsibilities may include, but are not limited to:
· Configure and maintain WorkSpace One, Intune, and/or Jamf device management platforms.
· Troubleshoot UEM-related issues, including compliance, enrollment, policy failures, and device connectivity.
· Develop, write, and maintain PowerShell scripts to automate system management, deployments, data exports, and reporting.
· Create knowledge and technical documentation for Tier I, II, and III teams.
· Provide mobile device, hardware, and software installation support.
· Assist in developing user documentation and installation procedures.
· Serve as an escalation point for complex endpoint issues requiring advanced technical expertise.
· Work closely with the engineering teams to support ongoing UEM modernization initiatives.
· Support IT projects, including zero-touch deployment workflows, ABM token renewals, OS upgrade readiness, and device lifecycle strategy.
· Interact professionally with personnel during high-visibility or emergency support scenarios.
BS in IT or related field (preferred) and a minimum of five years of related experience. Formal technical training, certifications, and/or additional experience may be substituted for the degree preference.
· Specific required experience:
º 5+ years of experience with WorkSpace One, Microsoft Intune, and/or Jamf.
º 3-5 years of experience with patch management processes.
º 2 years of experience writing and leveraging PowerShell automation.
º 3+ years of experience with BMC Remedy (Incident/Change/Knowledge) or similar ITSM tools such as ServiceNow.
· Experience supporting large enterprise deployments, zero-touch workflows, and mobile security compliance.
· Extensive knowledge and hands-on expertise with WorkSpace One, Microsoft Intune, and/or Jamf.
· PowerShell scripting proficiency (automation, compliance reporting, bulk management).
· Strong technical analysis and advanced troubleshooting capability.
· Strong business/systems analysis skills when working with users to capture requirements.
· ITSM platform system experience required (BMC or ServiceNow).
Qualifications:
· Must obtain an agency public trust suitability determination prior to start date
· Must have excellent verbal and written communication and stakeholder-facing skills.
· Must be able to lift up to 50 pounds
· Must be able to work independently and within a multi-disciplinary team in a fast-paced environment.
· Must maintain a high level of customer service for all support interactions.
· Must have the ability to meet demanding deadlines in a fast-paced technology environment
· Experience supporting a complex Federal agency enterprise is a plus.
· Relevant certifications such as WorkSpace One, Microsoft Intune/M365, Microsoft Endpoint Administration, and Jamf 200/300 are preferred, but not required.
AAC is a leading IT service management firm specializing in enterprise-level solutions for the federal government. Since 1983, we have helped federal agencies move closer to their goals—from delivering public services to defending national interests. Combining mission-driven IT solutions and lasting partnership, we help our customers transform and modernize their infrastructures, work more effectively, and achieve their missions.