Serves as a primary technical resource and subject-matter expert supporting the Unified Endpoint Management (UEM) environment. This role configures, maintains, and troubleshoots WorkSpace One, Microsoft Intune, and/or Jamf, develops automation scripts, supports mobile and workstation endpoints, and collaborates with multiple organizations to manage the full lifecycle of endpoint devices.
Position requires on-site support.
Responsibilities may include, but are not limited to:
·Configure and maintain WorkSpace One, Intune, and/or Jamf device management platforms.
·Troubleshoot UEM-related issues, including compliance, enrollment, policy failures, and device connectivity.
·Develop, write, and maintain PowerShell scripts to automate system management, deployments, data exports, and reporting.
·Create knowledge and technical documentation for Tier I, II, and III teams.
·Provide mobile device, hardware, and software installation support.
·Assist in developing user documentation and installation procedures.
·Serve as an escalation point for complex endpoint issues requiring advanced technical expertise.
·Work closely with the engineering teams to support ongoing UEM modernization initiatives.
·Support IT projects, including zero-touch deployment workflows, ABM token renewals, OS upgrade readiness, and device lifecycle strategy.
·Interact professionally with personnel during high-visibility or emergency support scenarios.
BS in IT or related field (preferred) and a minimum of five years of related experience. Formal technical training, certifications, and/or additional experience may be substituted for the degree preference.
·Specific required experience:
· 5 years of experience with WorkSpace One, Microsoft Intune, and/or Jamf.
· 3-5 years of experience with patch management processes.
· 2 years of experience writing and leveraging PowerShell automation.
· 3 years of experience with BMC Remedy (Incident/Change/Knowledge) or similar ITSM tools such as ServiceNow.
·Experience supporting large enterprise deployments, zero-touch workflows, and mobile security compliance.
·Extensive knowledge and hands-on expertise with WorkSpace One, Microsoft Intune, and/or Jamf.
·PowerShell scripting proficiency (automation, compliance reporting, bulk management).
·Strong technical analysis and advanced troubleshooting capability.
·Strong business/systems analysis skills when working with users to capture requirements.
·ITSM platform system experience required (BMC or ServiceNow).
Qualifications:
·Must obtain an agency public trust suitability determination prior to start date
·Must have excellent verbal and written communication and stakeholder-facing skills.
·Must be able to lift up to 50 pounds
·Must be able to work independently and within a multi-disciplinary team in a fast-paced environment.
·Must maintain a high level of customer service for all support interactions.
·Must have the ability to meet demanding deadlines in a fast-paced technology environment
·Experience supporting a complex Federal agency enterprise is a plus.
·Relevant certifications such as WorkSpace One, Microsoft Intune/M365, Microsoft Endpoint Administration, and Jamf 200/300 are preferred, but not required.
Salary: 80-120k
AAC is a leading IT service management firm specializing in enterprise-level solutions for the federal government. Since 1983, we have helped federal agencies move closer to their goals—from delivering public services to defending national interests. Combining mission-driven IT solutions and lasting partnership, we help our customers transform and modernize their infrastructures, work more effectively, and achieve their missions.