3rd Level Support, Ansible, Atlassian JIRA, Automation, BGP, Budgeting, Business Support, Capacity and Performance Management, Cisco Certifications, Cloud Computing, Communication Skills, CompTIA - Computing Technology Industry Association, Documentation, Ecosystems, Failover, Fast Food, Firewalls, GCP (Good Clinical Practices), Git, High Availability, IT Service Management (ITSM), Internet Service Providers, Legal, Netflow, Network Administration/Management, Network Architecture/Engineering, Network Configuration Management, Network Design, Network Monitoring, Network Protocols, Network Routing, Network Software, Network Switching, OEM (Original Equipment Manufacturer), On Call, Open Shortest Path First Protocol (OSPF), Open Source, Operations Planning, Presentation/Verbal Skills, Problem Solving Skills, Reliability Engineering, Restaurant, SIP (Session Initiation Protocol), Service Level Agreement (SLA), Software Development, Source Code/Configuration Management (SCM), Telemetry, VLAN (Virtual Local Area Network), Willing to Travel, Wireless Communications, Work From Home, Writing Skills
When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you!
The Network Reliability Engineer will work within a dedicated team of automation and reliability engineers tasked with improving the availability, reliability, and scalability of Wendy’s global network infrastructure, with a heavy cloud focus. The Network Reliability Engineer will implement operational toolsets, develop network configuration improvements, and provide critical capacity planning to ensure network redundancy, load, latency, and monitoring are managed across all Wendy’s network ecosystems (backbone, cloud, Internet, campus).
Responsibilities:
- Provides third level support and troubleshooting for all network services.
- Participate in oncall rotation to support critical business outages.
- Provides secondary resolution of tickets in ITSM ticket queue(s) within defined SLA’s and acts as level of ticket escalation for Level I & Level II engineers.
- Engages in sprint work via Jira board and completes work within sprint parameters. This is project/enhancement/automation/optimization, etc. type of work.
- Engage OEM TAC/TAM’s when needed to resolve issues or work through sprint work challenges.
- Perform onsite work directly or with support of smarthands when necessary.
- NRE Level III’s are the primary owners of maintaining network documentation and ensuring correctness, updates post changes, and general periodic review.
Minimum Wage:
USD $93,000.00/Yr.
Maximum Wage:
USD $158,000.00/Yr.
Qualifications:
- Education: Bachelors Degree AND/OR Relevant Experience Relevant industry certifications (Cisco, Fortinet, Palo Alto, GCP, CompTIA) required
- Experience developing basic automated solutions for event notifications, escalation, and resolution of network events
- 5+ years focused on firewalls, wireless netwoking, routing, and switching
- 5+ years implementing commercial and open-source network monitoring and operational tools
- 5+ years of experience in network engineering or network-centric software development
Strong analytical skills with good verbal and written communication abilities. - 5+ yrs of experience with high-availability network designs and associated protocols; Dual-ISP, first-hop redundancy, geo-diverse failover, cloud regionality/availability zones
- 5+ yrs of experience with network collection protocols; NetFlow, Syslog, Model Driven Telemetry
- 5+ yrs of network protocol experience and understanding of fundamental configuration techniques with some of the following: SIP, SSIP, BGP, OSPF, ISIS, VLAN, VRF
- 5+ yrs experience with network automation and version control tools such as Ansible and Git to deploy networks at scale.
Expected Work Location (Remote): It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Remote
Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.
The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 10% of annualized base salary, based on actual company and personal performance.
Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.
NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.