Sr. Engineer - Service Desk N

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Ready to shape the future of work? 

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Entry Level Support Technician, Aerospace!

In this role, Support Technicians work with a global team to assist Airlines around the world resolve a variety of issues.  Support Technicians assist customers with Aircraft On Ground (AOG) situations required quick responses to return aircraft to revenue service, help resolve issue with parts and tooling support, and help customer interpret aircraft and engine manuals.

Responsibilities

• 24/7/365 Operation providing technical, logistics and Diagnostics support to internal and external customers.
• Provides aircraft on ground (AOG) coverage.
• Strong analysis capabilities to interpret and clarify technical manuals, service bulletins, and repair procedures.
• Resolve tooling and support equipment questions and troubleshoot engine systems.
• Process customer requests for assignment to applicable subject matter experts.
• Provide AOG parts availability and quotations.
• Coordinate with Distribution Center for AOG parts orders.
• Monitor phone lines and direct customer inquiries to the appropriate teams/departments.

Qualifications we seek in you!

Minimum Qualifications

• Required: Strong written and verbal communication skills
• Required: Ability to work independently
• Required: Excellent PC skills, experience using MS Office, MS Outlook and Excel.
• Required: Must be able to work on weekends and 2nd shift as needed.
• Acceptable candidates must provide one of the following certifications:2-yr technical / associates degree Preference given for mechanical/ aerospace related studyExperienced aviation technicianA&P Certification, no experience necessary.Alternate to an A&P Certificate is 2+ years’ experience in Military aircraft maintenance

Preferred Qualifications/ Skills

• Preferred: 1-year experience in Aerospace/Airline operations.
• Preferred: General understanding of gas turbine systems and operating principles

 

Why join Genpact? 

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let’s build tomorrow together. 

 The approximate annual base compensation range for this position is $70,000 to $80,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Location-based Roles  “Los Angeles, California based candidates are not eligible for this role.  Cincinnati, OH area candidates are eligible for this role only.”  
 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.  

  

Job 

Senior Process Associate 

Primary Location 

Cincinnati, Oh 

Schedule 

Full-time 

Education Level 

Assosiates / Equivalent 

Job CategoryFull Time  

Gigafactory

Genpact’s AI Gigafactory enables clients to develop, deploy, and scale innovative AI systems, leveraging advanced technology and deep industry expertise.

In this role, Support Technicians work with a global team to assist Airlines around the world resolve a variety of issues.  Support Technicians assist customers with Aircraft On Ground (AOG) situations required quick responses to return aircraft to revenue service, help resolve issue with parts and tooling support, and help customer interpret aircraft and engine manuals.

Responsibilities

• 24/7/365 Operation providing technical, logistics and Diagnostics support to internal and external customers.
• Provides aircraft on ground (AOG) coverage.
• Strong analysis capabilities to interpret and clarify technical manuals, service bulletins, and repair procedures.
• Resolve tooling and support equipment questions and troubleshoot engine systems.
• Process customer requests for assignment to applicable subject matter experts.
• Provide AOG parts availability and quotations.
• Coordinate with Distribution Center for AOG parts orders.
• Monitor phone lines and direct customer inquiries to the appropriate teams/departments.

Qualifications we seek in you!

Minimum Qualifications

• Required: Strong written and verbal communication skills
• Required: Ability to work independently
• Required: Excellent PC skills, experience using MS Office, MS Outlook and Excel.
• Required: Must be able to work on weekends and 2nd shift as needed.
• Acceptable candidates must provide one of the following certifications:2-yr technical / associates degree Preference given for mechanical/ aerospace related study Experienced aviation technician A&P Certification, no experience necessary. Alternate to an A&P Certificate is 2+ years’ experience in Military aircraft maintenance

Preferred Qualifications/ Skills

• Preferred: 1-year experience in Aerospace/Airline operations.
• Preferred: General understanding of gas turbine systems and operating principles

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

ServiceNow Certified Application Developer - ServiceNowServiceNow

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Engineering Services, Executive Presence, Inclusion, Personal Effectiveness, Service Integration and Management (SIAM), Storytelling, Workplace Services

Language

English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Service Desk N

Remote Type -

Office

Work Shift -

Rotating (United States of America)

The approximate annual base compensation range for this position is:

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.