The Senior Epic Application Analyst is responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications. This entails intermediate to advanced analysis, design, configuration and implementation. This position is responsible for ensuring integration of technology into effective workflow and process design as well as ensuring operational efficiency of assigned Epic applications and integrated technology. Provides advanced ongoing analysis, consultation, complex problem-solving, collaboration and application support to users. Also responsible for contributing to system training. The Senior Epic Application Analyst utilizes their knowledge and skills to function as a technical resource on Epic and assume higher level project
responsibilities. This position typically reports to an ISD manager or above.
The Senior Epic Application Analyst – Willow Ambulatory is responsible for the analysis, design, configuration, implementation, optimization, and support of Epic Willow Ambulatory applications and related technologies supporting ambulatory pharmacy operations. This role partners with pharmacy staff, operational leaders, and technical teams to improve workflows, resolve complex application issues, support system upgrades and maintenance, and ensure effective integration of technology into daily operations across retail, specialty, and home health pharmacy environments. This position also supports new pharmacy builds, ongoing system enhancements, project coordination, user support, and training initiatives. This is a remote position reporting to an ISD Manager or above.
Requirements
- Associates degree, preferred
- Epic Certification required
- Four (4) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation or a combination of MIS and working knowledge of hospital operations required
- Epic Willow Ambulatory certification (preferred) and build experience
- Strong understanding of ambulatory pharmacy workflows
- Experience with Epic upgrades, system maintenance, and application support
- Knowledge of medication loads, pricing updates, and insurance updates
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication, collaboration, and customer service skills
- Ability to manage multiple priorities and support complex projects
- Experience supporting retail, specialty, or home health pharmacy operations preferred
- Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
- Previous Epic or other Health Information Systems experience required
- Experience in supporting complex problems
- Experience in assisting other Analysts
- Intermediate to advanced knowledge of Epic application support, development tools and methodologies
- Good analytical skills and technical aptitude
- Good planning and organizational skills
- Good communication, collaboration and customer service skills
- Demonstrated pattern of growth in ability to lead others
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
Retirement
Equity
Paid time off