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Sr. ESD Helpdesk Support Technician

TEKsystems c/o Allegis Group

Kansas City, MO

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JOB DETAILS
SALARY
SKILLS
Artificial Intelligence (AI), Business Services, Business Transformation, Candidate Screening, Communication Skills, CompTIA Security+, Copying Machines, Customer Support/Service, Data Management, Desktop Administration, DoD Secret Clearance, Document Scanners, Fortune 500 Customers, Genetics, Help Desk, Hospital, Identify Issues, Interpersonal Skills, Intranet, Linux Operating System, Microsoft Windows Operating System, Network Administration/Management, Network Management Software, Network Support, Oracle Database, Printers, Problem Solving Skills, Process Improvement, Productivity Management, Remedy, Resolve Customer Issues, Software Administration, Technical Support, Time Management, United States Citizen, United States Marine Corps (USMC)
LOCATION
Kansas City, MO
POSTED
3 days ago
****This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI)

***Because an active clearance is required, U.S. Citizenship is required***
Description
Our customer is looking to grow their Enterprise Service located in Kansas City Missouri. This team is comprised of 40 Service Desk Technicians responsible for supporting the NGEN Network End-Users throughout the world. This team is responsible for fielding between 8-20 tickets per day. Most technicians will start on night shifts unless a day shift opens up. The ticket volume dramatically decreases overnight vs mornings. Ultimately, the ESD technician will support the Navy- USMC in unifying its networks and data management systems to improve capability and service under one enterprise network.
Average troubleshooting requirements may include supporting intranet issues, password resets, network troubleshooting, copiers, printers, scanners, etc. The ticketing system currently being used is Remedy.
This is a 24/7 service desk in a classified environment. Technicians are required to hold at minimum a DoD Secret Clearance and a CompTIA Security + CE exam certificaiton.
There is a lot of upward mobility from this position. Technicians will be presented the opportunity to change shifts with tenure as well as get the opportunity to observe and collaborate with the in-house Windows Team, Linux Team, Oracle/SQL Team, Storage Team, Network Team, Desktop Support, Systems Applications team, & Cyber team. It is common for these teams to recruit from the desk.
This desk also promotes within and there are opportunities to elevate into leadership positions. This is a contract however it is incredibly long-term with room for this advancement while contracting.
The ideal candidate is someone interested in growing their career on the infrastructure path learning a business from the ground up. Strong interpersonal skills, and ability to problem solve, customer service-centric people required.
Skills
Help desk support, Windows, Technical support, Customer service
Top Skills Details
Help desk support,Windows,Technical support
Additional Skills & Qualifications
Self Managing, excellent communications, ability to follow procedures and policies, be on time and responsive to requests
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Kansas City, MO.
Pay and Benefits
The pay range for this position is $34.46 - $34.46/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kansas City,MO.
Application Deadline
This position is anticipated to close on May 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About the Company

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TEKsystems c/o Allegis Group

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