Amazon"s Middle Mile Fleet Management organization manages one of the largest and most diverse commercial fleets in North America - tractors, trailers, box trucks, and hostlers operating across hundreds of sites. The Fleet Reliability team is responsible for improving asset uptime, reducing maintenance cost, and holding vendor partners accountable through data-driven programs. We are looking for a Fleet Reliability Lead to own reliability outcomes across multiple asset classes, driving root cause analysis, vendor performance management, and measurable Mean Time Between Grounding (MTBG) improvement through analytical rigor and cross-functional program execution.
Key job responsibilities
Identify top contributors to assigned asset downtime and develop targeted programs to mitigate failure patterns and improve fleet reliability
Provide end-to-end program management - defining project plans, managing implementation activities, and developing processes, documentation, and communications for program rollout and ongoing support
Author whitepapers to gain initial buy-in and stakeholder alignment, and provide structured status updates as programs complete critical milestones
Identify key performance metrics and build a reporting suite that enables effective program management at full scale
Serve as the Subject Matter Expert (SME) for assigned assets, developing an A-to-Z understanding of asset systems and providing informed support to internal customers and cross-functional partners
Drive resolution of critical asset issues and lead deep dives into supporting processes and systems to ensure thorough root cause analysis, corrective action, and measurable improvement in customer experience
Define key performance indicators - develop metrics and service level agreements for core programs and processes, and track delivery against program objectives as they relate to assigned Middle Mile assets
About the team
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