DescriptionHyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO The Sr. HCI Operations Planning Associate provides operational support for assigned service contract programs and business stakeholders. This role coordinates recurring activities related to contract originations, claims and cancellations, accounting and billing, dealer onboarding, operational reporting, system integrations, and production support. This role works with OEM partners, dealers, vendors, and internal teams to monitor service delivery, research operational issues, communicate status updates, maintain documentation, and support process improvements in accordance with established requirements and procedures.
HOW YOU WILL MAKE AN IMPACT - Program Operations Support: Coordinate day-to-day operational activities for assigned programs and stakeholders. Support contract originations, claims and cancellations processing, accounting validations and billing activities, dealer onboarding, operational reporting, and production support. Work with OEMs, vendors, and internal teams to monitor service delivery and adherence to established service levels and business requirements.
- Issue Resolution and Stakeholder Coordination: Research routine to moderately complex operational, system, data, reporting, billing, and customer-impacting issues. Coordinate with business and technical teams to identify contributing factors, track action items, communicate status updates, and support timely resolution. Escalate higher risk or unfamiliar matters to management or the appropriate functional resource.
- Operational Reporting and Analysis: Monitor operational metrics, service levels, financial activity, data quality, and reporting outputs. Prepare reports, dashboards, scorecards, and presentations to identify trends, exceptions, and potential operational risks. Summarize findings and provide recommendations to support operational decision-making and program performance.
- Project and System Support: Support system enhancements, process changes, and cross-functional projects by gathering requirements, documenting business processes, participating in quality assurance and user acceptance testing, and assisting with implementation activities. Identify and recommend practical improvements that may enhance efficiency, accuracy, scalability, or the customer experience.
- Documentation, Controls, and Continuous Improvement: Maintain procedures, process documentation, reporting definitions, and operational control records. Support business reviews, compliance activities, and audit requests by compiling information and tracking follow-up actions. Identify process gaps or operational risks and assist with implementing approved improvements.
Qualifications WHAT YOU WILL BRING TO THE ROLE - Minimum 4-6 years of experience in business operations, operations planning, business analysis, project support, or a related field.
- Experience coordinating operational activities and working with business and technical teams to support issue resolution, system changes, and testing activities.
- Experience supporting one or more of the following: contract originations, claims and cancellations, accounting and billing, operational reporting, dealer onboarding, or production support.
- Experience researching operational issues, identifying contributing factors, and coordinating follow-up through resolution.
- Experience preparing reports, dashboards, or performance metrics to support operational decision-making.
- Experience using reporting, workflow, or analytics tools such as Tableau, Power BI, OBIEE, Salesforce, Jira, Confluence, SQL, or similar platforms preferred.
- Bachelor's degree in Business Administration, Finance, Operations Management, Analytics, Information Systems, or a related field, or equivalent relevant experience.
- Training or certification in business process management, project man