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Sr. Help Desk Support Technician

Kane Logistics

West Jordan, UT

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JOB DETAILS
SALARY
$65,000–$73,000 Per Year
SKILLS
Computer Hardware, Computer Maintenance, Computer Networks, Computer Software, Computer Systems, Computer Workstations, Detail Oriented, Exceeded Sales Goal, GMP (Good Manufacturing Practices), Help Desk, Identify Issues, Internet Application, Keyboards, Network Administration/Management, Network Routers, Network Security, Network System Hardware, Operational Audit, Operational Strategy, Order/Customer Fulfillment, Performance Tuning/Optimization, Peripheral Hardware, Printers, Problem Solving Skills, Record Keeping, Safety/Work Safety, Scripting (Scripting Languages), Software Configuration Management, Software Distribution, Software Installation, Strategic Planning, Sustainability, Systems Administration/Management, Technical Operations, Technical Support, Third-Party Logistics (3PL), Warehousing, Windows PowerShell
LOCATION
West Jordan, UT
POSTED
10 days ago

Position Overview:

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Work Location: West Jordan, UT

Work Schedule: Night Shift, 7Monday - Friday

Work Travel: limited travel based on business needs

Competitive Total Rewards Package: Attractive annual salary of $65,000- $73,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.

Key Responsibilities:

  • Develop and maintain local networks in ways that optimize performance.
  • Perform system trouble shooting and analysis of warehouse operational equipment and systems.
  • Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations.
  • Support PowerShell scripting/automating.
  • Own the relationship with between technical operations and production operations.
  • Package software installations on many computers at a time.
  • Ensure security and privacy of networks and computer systems.
  • Perform troubleshooting to diagnose and resolve problems.
  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
  • Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
  • Install and configure appropriate software and functions according to specifications.
  • Provide orientation and guidance to users on how to operate new software and computer equipment.
  • Maintain records/logs of repairs and fixes and maintenance schedule.
  • Identify computer or network equipment shortages and place orders.
  • Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
  • Observe all company safety rules and assist in enforcement as appropriate.

This position is not eligible for immigration sponsorship

#IND123 #LI-DNP

About the Company

K

Kane Logistics

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