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Sr.Helpdesk Specialist with Min 15yrs exp (In Person Interview) (ONSITE_Only Local to DMV Area)

Advanced American Technologies, Inc

5th Floor 1200 First Street NE, DC

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JOB DETAILS
SKILLS
2nd Level Support, Administrative Skills, Adobe Product Family, Asset Management, Cisco Network Systems, Communication Skills, Computer Systems, Configuration Management, Copying Machines, Customer Support/Service, Desktop Administration, Desktop PC, Document Scanners, Enterprise Applications, Help Desk, Identify Issues, Information Technology & Information Systems, Inventory Management, Keyboards, Laptop PC, Mainframe Computer, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Office Equipment, Operating Systems, Peripheral Hardware, Printers, Printing, Problem Solving Skills, Reporting Skills, Resolve Customer Issues, Security Software, Software Administration, Software Installation, Software Patches, Support Documentation, Systems Administration/Management, Systems Maintenance, Technical Support, Technical Writing, Telephone Skills, Time Management, WebEx, Wireless Communications
LOCATION
5th Floor 1200 First Street NE, DC
POSTED
6 days ago
We are looking for a Helpdesk Specialist Senior (Min 15+ Yrs. Exp) ONSITE (In Person Interview).
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions:1
Length: 12 Months+
Work Address: Washinton DC
Immediate interviews In Person Interview
Please Note this position is 100% ONSITE
Responds to and diagnoses problems through discussion with users.
Responsibilities
  1. Provides technical assistance to computer system users in a Windows-based environment.
  2. Configures, prepares, and deploys new desktop and laptop computers for staff, including installation of required software and security tools.
  3. Deploys and configures mobile devices, including iPads and iPhones, ensuring proper enrollment, security compliance, and application setup.
  4. Identifies, researches, and resolves software-related issues involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive.
  5. Responds to telephone calls, emails, and personnel requests for desktop and mobile device support.
  6. Documents, tracks, and monitors reported issues to ensure timely and complete resolution.
  7. Provides support for printing devices, including installation of printers, troubleshooting printing issues, and replacement of consumables.
  8. Provides support for office copier machines, including installation of print queue troubleshooting copier issues, and replacement of consumables.
  9. Assists users with Cisco conference room technology, Webex and Microsoft Teams meeting setup, and connectivity troubleshooting.
  10. Provides support for various computer peripherals including wireless keyboards, mice, scanners, local printers, and wireless headsets.
  11. Answers questions and resolves computer problems for clients in person, via telephone, or through remote support tools.
  12. Follows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status.
  13. Reads and interprets technical manuals and documentation to support troubleshooting and system maintenance.
  14. Utilizes diagnostic tools and reference materials to assist in resolving hardware and software issues.
  15. Maintains knowledge of commonly used concepts, practices, and procedures within desktop support and enterprise IT environments.
  16. Communicates clearly and effectively with end users and IT team members.
  17. Assists with coordination and implementation of system upgrades, patches, and new hardware/software deployments.
  18. Provides accurate and complete answers to general computing and administrative questions in a timely manner.
  19. Implements and supports shared software, including operating systems, configuration management tools, and standard enterprise software applications.
  20. Communicates status updates clearly and provides timely reporting on work activities, task progress, and issue resolution.

Minimum Education/Certification Requirements:
Bachelor's degree in IT or related field or equivalent experience
Required/Desired Skills
Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.
Skill Matrix
Experience with Business workflow processes
Required / Desired
Amount
of Experience
Bachelor's degree in IT or related field or equivalent experience
Required
15
Years
Diagnosing and resolving end user computer/computer peripherals problems
Required
11
Years
Providing second-tier support to end users, server, or mainframe apps/hardware
Required
11
Years
Documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems
Required
11
Years

About the Company

A

Advanced American Technologies, Inc

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