Adobe Acrobat, Adult Learning, Analysis Skills, Best Practices, Change Management, Communication Skills, Employee Relations, Establish Priorities, IBM Product Family, Industry Standards, Information Technology & Information Systems, Leadership, Medicaid, Mentoring, Microsoft Access Database, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Visio, Microsoft Word, Needs Assessment, Procedure Development, Project Tracking, Project/Program Coordination, Regulatory Compliance, SNAP, Skype, System Integration (SI), Systems Administration/Management, Systems Analysis, Test Plan/Schedule, Time Management, Training/Teaching